Global BPO in Public Market Size, Status and Forecast 2019-2025

Published On: Jul 2019

Format: PDF

Publisher: QY Research

Pages: 98

Report ID: 19061

BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.
One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.
According to the report, the Global BPO market in the Public sector is witnessing high growth because of the increased collaboration of IT services in the BPO sector. IT has facilitated the automation of various activity segments such as procurement, orders to pay, invoicing, accounts receivable, payroll outsourcing, and many others. Automation is increasingly being adopted to mitigate productivity problems and to control rising costs.
In 2018, the global BPO in Public market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global BPO in Public status, future forecast, growth opportunity, key market and key players. The study objectives are to present the BPO in Public development in United States, Europe and China.

The key players covered in this study
Accenture
Capgemini
IBM
Serco Global Services
TCS
Unisys
Wipro
...

Market segment by Type, the product can be split into
F&A Outsourcing
CRM BPO
HR Outsourcing
Procurement Outsourcing

Market segment by Application, split into
Military
Police
Public Education
Public Transit
Healthcare Services
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global BPO in Public status, future forecast, growth opportunity, key market and key players.
To present the BPO in Public development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of BPO in Public are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global BPO in Public Market Size Growth Rate by Type (2014-2025)
1.4.2 F&A Outsourcing
1.4.3 CRM BPO
1.4.4 HR Outsourcing
1.4.5 Procurement Outsourcing
1.5 Market by Application
1.5.1 Global BPO in Public Market Share by Application (2014-2025)
1.5.2 Military
1.5.3 Police
1.5.4 Public Education
1.5.5 Public Transit
1.5.6 Healthcare Services
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 BPO in Public Market Size
2.2 BPO in Public Growth Trends by Regions
2.2.1 BPO in Public Market Size by Regions (2014-2025)
2.2.2 BPO in Public Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 BPO in Public Market Size by Manufacturers
3.1.1 Global BPO in Public Revenue by Manufacturers (2014-2019)
3.1.2 Global BPO in Public Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global BPO in Public Market Concentration Ratio (CR5 and HHI)
3.2 BPO in Public Key Players Head office and Area Served
3.3 Key Players BPO in Public Product/Solution/Service
3.4 Date of Enter into BPO in Public Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global BPO in Public Market Size by Type (2014-2019)
4.2 Global BPO in Public Market Size by Application (2014-2019)

5 United States
5.1 United States BPO in Public Market Size (2014-2019)
5.2 BPO in Public Key Players in United States
5.3 United States BPO in Public Market Size by Type
5.4 United States BPO in Public Market Size by Application

6 Europe
6.1 Europe BPO in Public Market Size (2014-2019)
6.2 BPO in Public Key Players in Europe
6.3 Europe BPO in Public Market Size by Type
6.4 Europe BPO in Public Market Size by Application

7 China
7.1 China BPO in Public Market Size (2014-2019)
7.2 BPO in Public Key Players in China
7.3 China BPO in Public Market Size by Type
7.4 China BPO in Public Market Size by Application

8 Japan
8.1 Japan BPO in Public Market Size (2014-2019)
8.2 BPO in Public Key Players in Japan
8.3 Japan BPO in Public Market Size by Type
8.4 Japan BPO in Public Market Size by Application

9 Southeast Asia
9.1 Southeast Asia BPO in Public Market Size (2014-2019)
9.2 BPO in Public Key Players in Southeast Asia
9.3 Southeast Asia BPO in Public Market Size by Type
9.4 Southeast Asia BPO in Public Market Size by Application

10 India
10.1 India BPO in Public Market Size (2014-2019)
10.2 BPO in Public Key Players in India
10.3 India BPO in Public Market Size by Type
10.4 India BPO in Public Market Size by Application

11 Central & South America
11.1 Central & South America BPO in Public Market Size (2014-2019)
11.2 BPO in Public Key Players in Central & South America
11.3 Central & South America BPO in Public Market Size by Type
11.4 Central & South America BPO in Public Market Size by Application

12 International Players Profiles
12.1 Accenture
12.1.1 Accenture Company Details
12.1.2 Company Description and Business Overview
12.1.3 BPO in Public Introduction
12.1.4 Accenture Revenue in BPO in Public Business (2014-2019)
12.1.5 Accenture Recent Development
12.2 Capgemini
12.2.1 Capgemini Company Details
12.2.2 Company Description and Business Overview
12.2.3 BPO in Public Introduction
12.2.4 Capgemini Revenue in BPO in Public Business (2014-2019)
12.2.5 Capgemini Recent Development
12.3 IBM
12.3.1 IBM Company Details
12.3.2 Company Description and Business Overview
12.3.3 BPO in Public Introduction
12.3.4 IBM Revenue in BPO in Public Business (2014-2019)
12.3.5 IBM Recent Development
12.4 Serco Global Services
12.4.1 Serco Global Services Company Details
12.4.2 Company Description and Business Overview
12.4.3 BPO in Public Introduction
12.4.4 Serco Global Services Revenue in BPO in Public Business (2014-2019)
12.4.5 Serco Global Services Recent Development
12.5 TCS
12.5.1 TCS Company Details
12.5.2 Company Description and Business Overview
12.5.3 BPO in Public Introduction
12.5.4 TCS Revenue in BPO in Public Business (2014-2019)
12.5.5 TCS Recent Development
12.6 Unisys
12.6.1 Unisys Company Details
12.6.2 Company Description and Business Overview
12.6.3 BPO in Public Introduction
12.6.4 Unisys Revenue in BPO in Public Business (2014-2019)
12.6.5 Unisys Recent Development
12.7 Wipro
12.7.1 Wipro Company Details
12.7.2 Company Description and Business Overview
12.7.3 BPO in Public Introduction
12.7.4 Wipro Revenue in BPO in Public Business (2014-2019)
12.7.5 Wipro Recent Development

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details