Global CCaaS Software Market Size, Status and Forecast 2019-2025

Published On: Jul 2019

Format: PDF

Publisher: QY Research

Pages: 92

Report ID: 16000

CCaaS, or contact center as a service, software are cloud-hosted call center software tools. Lightweight and flexible, these solutions serve as a multichannel contact center that powers call centers while providing additional features such as customer analytics and advanced call routing.
In 2018, the global CCaaS Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global CCaaS Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the CCaaS Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study
Genesys
CallTrackingMetrics
IBM
NICE Systems
Avaya
MiCloud
SAP
KOOKOO
Bright Pattern
RingCentral
Telax
Contact Center
Connect First
Talkdesk

Market segment by Type, the product can be split into
Cloud Based
Web Based

Market segment by Application, split into
Large Enterprises
SMEs

Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global CCaaS Software status, future forecast, growth opportunity, key market and key players.
To present the CCaaS Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of CCaaS Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global CCaaS Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud Based
1.4.3 Web Based
1.5 Market by Application
1.5.1 Global CCaaS Software Market Share by Application (2019-2025)
1.5.2 Large Enterprises
1.5.3 SMEs
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 CCaaS Software Market Size
2.2 CCaaS Software Growth Trends by Regions
2.2.1 CCaaS Software Market Size by Regions (2019-2025)
2.2.2 CCaaS Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis

3 Market Share by Key Players
3.1 CCaaS Software Market Size by by Players
3.1.1 Global CCaaS Software Revenue by by Players (2014-2019)
3.1.2 Global CCaaS Software Revenue Market Share by by Players (2014-2019)
3.1.3 Global CCaaS Software Market Concentration Ratio (CR5 and HHI)
3.2 CCaaS Software Key Players Head office and Area Served
3.3 Key Players CCaaS Software Product/Solution/Service
3.4 Date of Enter into CCaaS Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global CCaaS Software Market Size by Type (2014-2019)
4.2 Global CCaaS Software Market Size by Application (2014-2019)

5 North America
5.1 North America CCaaS Software Market Size (2014-2019)
5.2 CCaaS Software Key Players in North America
5.3 North America CCaaS Software Market Size by Type
5.4 North America CCaaS Software Market Size by Application

6 Europe
6.1 Europe CCaaS Software Market Size (2014-2019)
6.2 CCaaS Software Key Players in Europe
6.3 Europe CCaaS Software Market Size by Type
6.4 Europe CCaaS Software Market Size by Application

7 China
7.1 China CCaaS Software Market Size (2014-2019)
7.2 CCaaS Software Key Players in China
7.3 China CCaaS Software Market Size by Type
7.4 China CCaaS Software Market Size by Application

8 Japan
8.1 Japan CCaaS Software Market Size (2014-2019)
8.2 CCaaS Software Key Players in Japan
8.3 Japan CCaaS Software Market Size by Type
8.4 Japan CCaaS Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia CCaaS Software Market Size (2014-2019)
9.2 CCaaS Software Key Players in Southeast Asia
9.3 Southeast Asia CCaaS Software Market Size by Type
9.4 Southeast Asia CCaaS Software Market Size by Application

10 India
10.1 India CCaaS Software Market Size (2014-2019)
10.2 CCaaS Software Key Players in India
10.3 India CCaaS Software Market Size by Type
10.4 India CCaaS Software Market Size by Application

11 Central & South America
11.1 Central & South America CCaaS Software Market Size (2014-2019)
11.2 CCaaS Software Key Players in Central & South America
11.3 Central & South America CCaaS Software Market Size by Type
11.4 Central & South America CCaaS Software Market Size by Application

12 International Players Profiles
12.1 Genesys
12.1.1 Genesys Company Details
12.1.2 Company Description and Business Overview
12.1.3 CCaaS Software Introduction
12.1.4 Genesys Revenue in CCaaS Software Business (2014-2019))
12.1.5 Genesys Recent Development
12.2 CallTrackingMetrics
12.2.1 CallTrackingMetrics Company Details
12.2.2 Company Description and Business Overview
12.2.3 CCaaS Software Introduction
12.2.4 CallTrackingMetrics Revenue in CCaaS Software Business (2014-2019)
12.2.5 CallTrackingMetrics Recent Development
12.3 IBM
12.3.1 IBM Company Details
12.3.2 Company Description and Business Overview
12.3.3 CCaaS Software Introduction
12.3.4 IBM Revenue in CCaaS Software Business (2014-2019)
12.3.5 IBM Recent Development
12.4 NICE Systems
12.4.1 NICE Systems Company Details
12.4.2 Company Description and Business Overview
12.4.3 CCaaS Software Introduction
12.4.4 NICE Systems Revenue in CCaaS Software Business (2014-2019)
12.4.5 NICE Systems Recent Development
12.5 Avaya
12.5.1 Avaya Company Details
12.5.2 Company Description and Business Overview
12.5.3 CCaaS Software Introduction
12.5.4 Avaya Revenue in CCaaS Software Business (2014-2019)
12.5.5 Avaya Recent Development
12.6 MiCloud
12.6.1 MiCloud Company Details
12.6.2 Company Description and Business Overview
12.6.3 CCaaS Software Introduction
12.6.4 MiCloud Revenue in CCaaS Software Business (2014-2019)
12.6.5 MiCloud Recent Development
12.7 SAP
12.7.1 SAP Company Details
12.7.2 Company Description and Business Overview
12.7.3 CCaaS Software Introduction
12.7.4 SAP Revenue in CCaaS Software Business (2014-2019)
12.7.5 SAP Recent Development
12.8 KOOKOO
12.8.1 KOOKOO Company Details
12.8.2 Company Description and Business Overview
12.8.3 CCaaS Software Introduction
12.8.4 KOOKOO Revenue in CCaaS Software Business (2014-2019)
12.8.5 KOOKOO Recent Development
12.9 Bright Pattern
12.9.1 Bright Pattern Company Details
12.9.2 Company Description and Business Overview
12.9.3 CCaaS Software Introduction
12.9.4 Bright Pattern Revenue in CCaaS Software Business (2014-2019)
12.9.5 Bright Pattern Recent Development
12.10 RingCentral
12.10.1 RingCentral Company Details
12.10.2 Company Description and Business Overview
12.10.3 CCaaS Software Introduction
12.10.4 RingCentral Revenue in CCaaS Software Business (2014-2019)
12.10.5 RingCentral Recent Development
12.11 Telax
12.12 Contact Center
12.13 Connect First
12.14 Talkdesk

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details