Global Contact Center Outsourcing Market Size, Status and Forecast 2019-2025

Published On: Jun 2019

Format: PDF

Publisher: QY Research

Pages: 92

Report ID: 1631

Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies.
Currently, contact centers are adopting new technologies to perform multichannel operations. This results in better customer experience and enables customer expectations to be met with advanced level of interaction.
In 2018, the global Contact Center Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Contact Center Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center Outsourcing development in United States, Europe and China.

The key players covered in this study
IBM
HP
Sitel
Teleperformance
Xerox Corporation
CGS Inc
HGS
Datamark, Inc
Infinit Contact
Five9
VADS
Alorica
Invensis
Transcosmos

Market segment by Type, the product can be split into
Email Support
Chat Support
Voice Over IP (VoIP)
Website Support
Others

Market segment by Application, split into
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Contact Center Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Contact Center Outsourcing development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Contact Center Outsourcing are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Contact Center Outsourcing Market Size Growth Rate by Type (2014-2025)
1.4.2 Email Support
1.4.3 Chat Support
1.4.4 Voice Over IP (VoIP)
1.4.5 Website Support
1.4.6 Others
1.5 Market by Application
1.5.1 Global Contact Center Outsourcing Market Share by Application (2014-2025)
1.5.2 BFSI
1.5.3 Retail
1.5.4 Government
1.5.5 IT & Telecommunication
1.5.6 Defense Aerospace & Intelligence
1.5.7 Manufacturing
1.5.8 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Contact Center Outsourcing Market Size
2.2 Contact Center Outsourcing Growth Trends by Regions
2.2.1 Contact Center Outsourcing Market Size by Regions (2014-2025)
2.2.2 Contact Center Outsourcing Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Contact Center Outsourcing Market Size by Manufacturers
3.1.1 Global Contact Center Outsourcing Revenue by Manufacturers (2014-2019)
3.1.2 Global Contact Center Outsourcing Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Contact Center Outsourcing Market Concentration Ratio (CR5 and HHI)
3.2 Contact Center Outsourcing Key Players Head office and Area Served
3.3 Key Players Contact Center Outsourcing Product/Solution/Service
3.4 Date of Enter into Contact Center Outsourcing Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Contact Center Outsourcing Market Size by Type (2014-2019)
4.2 Global Contact Center Outsourcing Market Size by Application (2014-2019)

5 United States
5.1 United States Contact Center Outsourcing Market Size (2014-2019)
5.2 Contact Center Outsourcing Key Players in United States
5.3 United States Contact Center Outsourcing Market Size by Type
5.4 United States Contact Center Outsourcing Market Size by Application

6 Europe
6.1 Europe Contact Center Outsourcing Market Size (2014-2019)
6.2 Contact Center Outsourcing Key Players in Europe
6.3 Europe Contact Center Outsourcing Market Size by Type
6.4 Europe Contact Center Outsourcing Market Size by Application

7 China
7.1 China Contact Center Outsourcing Market Size (2014-2019)
7.2 Contact Center Outsourcing Key Players in China
7.3 China Contact Center Outsourcing Market Size by Type
7.4 China Contact Center Outsourcing Market Size by Application

8 Japan
8.1 Japan Contact Center Outsourcing Market Size (2014-2019)
8.2 Contact Center Outsourcing Key Players in Japan
8.3 Japan Contact Center Outsourcing Market Size by Type
8.4 Japan Contact Center Outsourcing Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Contact Center Outsourcing Market Size (2014-2019)
9.2 Contact Center Outsourcing Key Players in Southeast Asia
9.3 Southeast Asia Contact Center Outsourcing Market Size by Type
9.4 Southeast Asia Contact Center Outsourcing Market Size by Application

10 India
10.1 India Contact Center Outsourcing Market Size (2014-2019)
10.2 Contact Center Outsourcing Key Players in India
10.3 India Contact Center Outsourcing Market Size by Type
10.4 India Contact Center Outsourcing Market Size by Application

11 Central & South America
11.1 Central & South America Contact Center Outsourcing Market Size (2014-2019)
11.2 Contact Center Outsourcing Key Players in Central & South America
11.3 Central & South America Contact Center Outsourcing Market Size by Type
11.4 Central & South America Contact Center Outsourcing Market Size by Application

12 International Players Profiles
12.1 IBM
12.1.1 IBM Company Details
12.1.2 Company Description and Business Overview
12.1.3 Contact Center Outsourcing Introduction
12.1.4 IBM Revenue in Contact Center Outsourcing Business (2014-2019)
12.1.5 IBM Recent Development
12.2 HP
12.2.1 HP Company Details
12.2.2 Company Description and Business Overview
12.2.3 Contact Center Outsourcing Introduction
12.2.4 HP Revenue in Contact Center Outsourcing Business (2014-2019)
12.2.5 HP Recent Development
12.3 Sitel
12.3.1 Sitel Company Details
12.3.2 Company Description and Business Overview
12.3.3 Contact Center Outsourcing Introduction
12.3.4 Sitel Revenue in Contact Center Outsourcing Business (2014-2019)
12.3.5 Sitel Recent Development
12.4 Teleperformance
12.4.1 Teleperformance Company Details
12.4.2 Company Description and Business Overview
12.4.3 Contact Center Outsourcing Introduction
12.4.4 Teleperformance Revenue in Contact Center Outsourcing Business (2014-2019)
12.4.5 Teleperformance Recent Development
12.5 Xerox Corporation
12.5.1 Xerox Corporation Company Details
12.5.2 Company Description and Business Overview
12.5.3 Contact Center Outsourcing Introduction
12.5.4 Xerox Corporation Revenue in Contact Center Outsourcing Business (2014-2019)
12.5.5 Xerox Corporation Recent Development
12.6 CGS Inc
12.6.1 CGS Inc Company Details
12.6.2 Company Description and Business Overview
12.6.3 Contact Center Outsourcing Introduction
12.6.4 CGS Inc Revenue in Contact Center Outsourcing Business (2014-2019)
12.6.5 CGS Inc Recent Development
12.7 HGS
12.7.1 HGS Company Details
12.7.2 Company Description and Business Overview
12.7.3 Contact Center Outsourcing Introduction
12.7.4 HGS Revenue in Contact Center Outsourcing Business (2014-2019)
12.7.5 HGS Recent Development
12.8 Datamark, Inc
12.8.1 Datamark, Inc Company Details
12.8.2 Company Description and Business Overview
12.8.3 Contact Center Outsourcing Introduction
12.8.4 Datamark, Inc Revenue in Contact Center Outsourcing Business (2014-2019)
12.8.5 Datamark, Inc Recent Development
12.9 Infinit Contact
12.9.1 Infinit Contact Company Details
12.9.2 Company Description and Business Overview
12.9.3 Contact Center Outsourcing Introduction
12.9.4 Infinit Contact Revenue in Contact Center Outsourcing Business (2014-2019)
12.9.5 Infinit Contact Recent Development
12.10 Five9
12.10.1 Five9 Company Details
12.10.2 Company Description and Business Overview
12.10.3 Contact Center Outsourcing Introduction
12.10.4 Five9 Revenue in Contact Center Outsourcing Business (2014-2019)
12.10.5 Five9 Recent Development
12.11 VADS
12.12 Alorica
12.13 Invensis
12.14 Transcosmos

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details