Global Customer Experience (CX) Enterprise Software Market Size, Status and Forecast 2019-2025

Published On: Jul 2019

Format: PDF

Publisher: QY Research

Pages: 105

Report ID: 5032

Customer Experience (CX) is the sum of experiences that people have during the whole relationship with a given product/service. This also pertains to the enterprise businesses. Good impression can win you trust and love from many, but bad impression can quickly make them run to your competitors. What is more, the businesses with higher NPS (Net Promoter Score) grow faster than companies with lower loyalty metrics.
Enterprises may find it challenging to control the way customers feel about their relationship with a given product. Improving and, importantly, personalizing the interaction, however, is not out of their reach, as more and more CX solutions providers decide to focus on enterprises as well. Recently, Zendesk discovered that the need for enterprise customer service software is growing and decided to offer a plan dedicated to the biggest customers. For online enterprises, the crucial issue is to be available for their client base all the time and swiftly respond to their needs and doubts.
In 2018, the global Customer Experience (CX) Enterprise Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Customer Experience (CX) Enterprise Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Experience (CX) Enterprise Software development in United States, Europe and China.

The key players covered in this study
Zendesk
IBM
Satmetrix
ResponseTek
ClickTale
Adobe
Kana
Clarabridge
SAS
Gemius
HubSpot
Medallia
Maxymiser
UserZoom
UX360
UsabilityTools

Market segment by Type, the product can be split into
On-Premise
Cloud-Based

Market segment by Application, split into
Large Enterprise
SMBs

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Customer Experience (CX) Enterprise Software status, future forecast, growth opportunity, key market and key players.
To present the Customer Experience (CX) Enterprise Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Experience (CX) Enterprise Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Experience (CX) Enterprise Software Market Size Growth Rate by Type (2014-2025)
1.4.2 On-Premise
1.4.3 Cloud-Based
1.5 Market by Application
1.5.1 Global Customer Experience (CX) Enterprise Software Market Share by Application (2014-2025)
1.5.2 Large Enterprise
1.5.3 SMBs
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Customer Experience (CX) Enterprise Software Market Size
2.2 Customer Experience (CX) Enterprise Software Growth Trends by Regions
2.2.1 Customer Experience (CX) Enterprise Software Market Size by Regions (2014-2025)
2.2.2 Customer Experience (CX) Enterprise Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Customer Experience (CX) Enterprise Software Market Size by Manufacturers
3.1.1 Global Customer Experience (CX) Enterprise Software Revenue by Manufacturers (2014-2019)
3.1.2 Global Customer Experience (CX) Enterprise Software Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Customer Experience (CX) Enterprise Software Market Concentration Ratio (CR5 and HHI)
3.2 Customer Experience (CX) Enterprise Software Key Players Head office and Area Served
3.3 Key Players Customer Experience (CX) Enterprise Software Product/Solution/Service
3.4 Date of Enter into Customer Experience (CX) Enterprise Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Customer Experience (CX) Enterprise Software Market Size by Type (2014-2019)
4.2 Global Customer Experience (CX) Enterprise Software Market Size by Application (2014-2019)

5 United States
5.1 United States Customer Experience (CX) Enterprise Software Market Size (2014-2019)
5.2 Customer Experience (CX) Enterprise Software Key Players in United States
5.3 United States Customer Experience (CX) Enterprise Software Market Size by Type
5.4 United States Customer Experience (CX) Enterprise Software Market Size by Application

6 Europe
6.1 Europe Customer Experience (CX) Enterprise Software Market Size (2014-2019)
6.2 Customer Experience (CX) Enterprise Software Key Players in Europe
6.3 Europe Customer Experience (CX) Enterprise Software Market Size by Type
6.4 Europe Customer Experience (CX) Enterprise Software Market Size by Application

7 China
7.1 China Customer Experience (CX) Enterprise Software Market Size (2014-2019)
7.2 Customer Experience (CX) Enterprise Software Key Players in China
7.3 China Customer Experience (CX) Enterprise Software Market Size by Type
7.4 China Customer Experience (CX) Enterprise Software Market Size by Application

8 Japan
8.1 Japan Customer Experience (CX) Enterprise Software Market Size (2014-2019)
8.2 Customer Experience (CX) Enterprise Software Key Players in Japan
8.3 Japan Customer Experience (CX) Enterprise Software Market Size by Type
8.4 Japan Customer Experience (CX) Enterprise Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Customer Experience (CX) Enterprise Software Market Size (2014-2019)
9.2 Customer Experience (CX) Enterprise Software Key Players in Southeast Asia
9.3 Southeast Asia Customer Experience (CX) Enterprise Software Market Size by Type
9.4 Southeast Asia Customer Experience (CX) Enterprise Software Market Size by Application

10 India
10.1 India Customer Experience (CX) Enterprise Software Market Size (2014-2019)
10.2 Customer Experience (CX) Enterprise Software Key Players in India
10.3 India Customer Experience (CX) Enterprise Software Market Size by Type
10.4 India Customer Experience (CX) Enterprise Software Market Size by Application

11 Central & South America
11.1 Central & South America Customer Experience (CX) Enterprise Software Market Size (2014-2019)
11.2 Customer Experience (CX) Enterprise Software Key Players in Central & South America
11.3 Central & South America Customer Experience (CX) Enterprise Software Market Size by Type
11.4 Central & South America Customer Experience (CX) Enterprise Software Market Size by Application

12 International Players Profiles
12.1 Zendesk
12.1.1 Zendesk Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Experience (CX) Enterprise Software Introduction
12.1.4 Zendesk Revenue in Customer Experience (CX) Enterprise Software Business (2014-2019)
12.1.5 Zendesk Recent Development
12.2 IBM
12.2.1 IBM Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Experience (CX) Enterprise Software Introduction
12.2.4 IBM Revenue in Customer Experience (CX) Enterprise Software Business (2014-2019)
12.2.5 IBM Recent Development
12.3 Satmetrix
12.3.1 Satmetrix Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Experience (CX) Enterprise Software Introduction
12.3.4 Satmetrix Revenue in Customer Experience (CX) Enterprise Software Business (2014-2019)
12.3.5 Satmetrix Recent Development
12.4 ResponseTek
12.4.1 ResponseTek Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Experience (CX) Enterprise Software Introduction
12.4.4 ResponseTek Revenue in Customer Experience (CX) Enterprise Software Business (2014-2019)
12.4.5 ResponseTek Recent Development
12.5 ClickTale
12.5.1 ClickTale Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Experience (CX) Enterprise Software Introduction
12.5.4 ClickTale Revenue in Customer Experience (CX) Enterprise Software Business (2014-2019)
12.5.5 ClickTale Recent Development
12.6 Adobe
12.6.1 Adobe Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Experience (CX) Enterprise Software Introduction
12.6.4 Adobe Revenue in Customer Experience (CX) Enterprise Software Business (2014-2019)
12.6.5 Adobe Recent Development
12.7 Kana
12.7.1 Kana Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Experience (CX) Enterprise Software Introduction
12.7.4 Kana Revenue in Customer Experience (CX) Enterprise Software Business (2014-2019)
12.7.5 Kana Recent Development
12.8 Clarabridge
12.8.1 Clarabridge Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Experience (CX) Enterprise Software Introduction
12.8.4 Clarabridge Revenue in Customer Experience (CX) Enterprise Software Business (2014-2019)
12.8.5 Clarabridge Recent Development
12.9 SAS
12.9.1 SAS Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Experience (CX) Enterprise Software Introduction
12.9.4 SAS Revenue in Customer Experience (CX) Enterprise Software Business (2014-2019)
12.9.5 SAS Recent Development
12.10 Gemius
12.10.1 Gemius Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Experience (CX) Enterprise Software Introduction
12.10.4 Gemius Revenue in Customer Experience (CX) Enterprise Software Business (2014-2019)
12.10.5 Gemius Recent Development
12.11 HubSpot
12.12 Medallia
12.13 Maxymiser
12.14 UserZoom
12.15 UX360
12.16 UsabilityTools

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details