Global Front Office BPO Services Market Size, Status and Forecast 2019-2025

Published On: Jun 2019

Format: PDF

Publisher: QY Research

Pages: 92

Report ID: 1662

Business Process Outsourcing (BPO) enables industries in outsourcing their responsibilities or operations of a process to third-party service providers. The front office BPO services are services related to customer interactions such as inbound or outbound sales, help desks, customer service centres, and telemarketing. The front office BPO services also include document management services such as accounting and finance.
On the basis of service, revenues from front office BPO services for document management are expected to witness a healthy increase, to account for over one-third share of the market throughout the forecast period.
In 2018, the global Front Office BPO Services market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Front Office BPO Services status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Front Office BPO Services development in United States, Europe and China.

The key players covered in this study
Xerox
HP
Convergys
Sitel
IBM
Williams Lea
Ricoh
Atento
Alliance Data Systems
TeleTech

Market segment by Type, the product can be split into
Customer Management Service
Document Management Service

Market segment by Application, split into
BFSI
Manufacturing
Healthcare & Pharmaceuticals
Retail & Consumer Goods
IT & Telecommunication
Aerospace & Defense
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Front Office BPO Services status, future forecast, growth opportunity, key market and key players.
To present the Front Office BPO Services development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Front Office BPO Services are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Front Office BPO Services Market Size Growth Rate by Type (2014-2025)
1.4.2 Customer Management Service
1.4.3 Document Management Service
1.5 Market by Application
1.5.1 Global Front Office BPO Services Market Share by Application (2014-2025)
1.5.2 BFSI
1.5.3 Manufacturing
1.5.4 Healthcare & Pharmaceuticals
1.5.5 Retail & Consumer Goods
1.5.6 IT & Telecommunication
1.5.7 Aerospace & Defense
1.5.8 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Front Office BPO Services Market Size
2.2 Front Office BPO Services Growth Trends by Regions
2.2.1 Front Office BPO Services Market Size by Regions (2014-2025)
2.2.2 Front Office BPO Services Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Front Office BPO Services Market Size by Manufacturers
3.1.1 Global Front Office BPO Services Revenue by Manufacturers (2014-2019)
3.1.2 Global Front Office BPO Services Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Front Office BPO Services Market Concentration Ratio (CR5 and HHI)
3.2 Front Office BPO Services Key Players Head office and Area Served
3.3 Key Players Front Office BPO Services Product/Solution/Service
3.4 Date of Enter into Front Office BPO Services Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Front Office BPO Services Market Size by Type (2014-2019)
4.2 Global Front Office BPO Services Market Size by Application (2014-2019)

5 United States
5.1 United States Front Office BPO Services Market Size (2014-2019)
5.2 Front Office BPO Services Key Players in United States
5.3 United States Front Office BPO Services Market Size by Type
5.4 United States Front Office BPO Services Market Size by Application

6 Europe
6.1 Europe Front Office BPO Services Market Size (2014-2019)
6.2 Front Office BPO Services Key Players in Europe
6.3 Europe Front Office BPO Services Market Size by Type
6.4 Europe Front Office BPO Services Market Size by Application

7 China
7.1 China Front Office BPO Services Market Size (2014-2019)
7.2 Front Office BPO Services Key Players in China
7.3 China Front Office BPO Services Market Size by Type
7.4 China Front Office BPO Services Market Size by Application

8 Japan
8.1 Japan Front Office BPO Services Market Size (2014-2019)
8.2 Front Office BPO Services Key Players in Japan
8.3 Japan Front Office BPO Services Market Size by Type
8.4 Japan Front Office BPO Services Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Front Office BPO Services Market Size (2014-2019)
9.2 Front Office BPO Services Key Players in Southeast Asia
9.3 Southeast Asia Front Office BPO Services Market Size by Type
9.4 Southeast Asia Front Office BPO Services Market Size by Application

10 India
10.1 India Front Office BPO Services Market Size (2014-2019)
10.2 Front Office BPO Services Key Players in India
10.3 India Front Office BPO Services Market Size by Type
10.4 India Front Office BPO Services Market Size by Application

11 Central & South America
11.1 Central & South America Front Office BPO Services Market Size (2014-2019)
11.2 Front Office BPO Services Key Players in Central & South America
11.3 Central & South America Front Office BPO Services Market Size by Type
11.4 Central & South America Front Office BPO Services Market Size by Application

12 International Players Profiles
12.1 Xerox
12.1.1 Xerox Company Details
12.1.2 Company Description and Business Overview
12.1.3 Front Office BPO Services Introduction
12.1.4 Xerox Revenue in Front Office BPO Services Business (2014-2019)
12.1.5 Xerox Recent Development
12.2 HP
12.2.1 HP Company Details
12.2.2 Company Description and Business Overview
12.2.3 Front Office BPO Services Introduction
12.2.4 HP Revenue in Front Office BPO Services Business (2014-2019)
12.2.5 HP Recent Development
12.3 Convergys
12.3.1 Convergys Company Details
12.3.2 Company Description and Business Overview
12.3.3 Front Office BPO Services Introduction
12.3.4 Convergys Revenue in Front Office BPO Services Business (2014-2019)
12.3.5 Convergys Recent Development
12.4 Sitel
12.4.1 Sitel Company Details
12.4.2 Company Description and Business Overview
12.4.3 Front Office BPO Services Introduction
12.4.4 Sitel Revenue in Front Office BPO Services Business (2014-2019)
12.4.5 Sitel Recent Development
12.5 IBM
12.5.1 IBM Company Details
12.5.2 Company Description and Business Overview
12.5.3 Front Office BPO Services Introduction
12.5.4 IBM Revenue in Front Office BPO Services Business (2014-2019)
12.5.5 IBM Recent Development
12.6 Williams Lea
12.6.1 Williams Lea Company Details
12.6.2 Company Description and Business Overview
12.6.3 Front Office BPO Services Introduction
12.6.4 Williams Lea Revenue in Front Office BPO Services Business (2014-2019)
12.6.5 Williams Lea Recent Development
12.7 Ricoh
12.7.1 Ricoh Company Details
12.7.2 Company Description and Business Overview
12.7.3 Front Office BPO Services Introduction
12.7.4 Ricoh Revenue in Front Office BPO Services Business (2014-2019)
12.7.5 Ricoh Recent Development
12.8 Atento
12.8.1 Atento Company Details
12.8.2 Company Description and Business Overview
12.8.3 Front Office BPO Services Introduction
12.8.4 Atento Revenue in Front Office BPO Services Business (2014-2019)
12.8.5 Atento Recent Development
12.9 Alliance Data Systems
12.9.1 Alliance Data Systems Company Details
12.9.2 Company Description and Business Overview
12.9.3 Front Office BPO Services Introduction
12.9.4 Alliance Data Systems Revenue in Front Office BPO Services Business (2014-2019)
12.9.5 Alliance Data Systems Recent Development
12.10 TeleTech
12.10.1 TeleTech Company Details
12.10.2 Company Description and Business Overview
12.10.3 Front Office BPO Services Introduction
12.10.4 TeleTech Revenue in Front Office BPO Services Business (2014-2019)
12.10.5 TeleTech Recent Development

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details