Global Help Desk Solutions Market Size, Status, Research and Forecast 2019-2025

Published On: Jul 2019

Format: PDF

Publisher: QY Research

Pages: 107

Report ID: 3359

Help desk software is  a suite of tools that enable you to provide information or support to customers with concerns, complaints or inquiries about your product or service. It is a platform that unifies queries from various customer-facing support channels, such as, live chat, email integration, web contact forms, phone, mobile and social media.
In 2018, the global Help Desk Solutions market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Help Desk Solutions status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Help Desk Solutions development in United States, Europe and China.

The key players covered in this study
Freshdesk
Zendesk
Freshservice
LiveAgent
Samanage
Front
AzureDesk
ManageEngine ServiceDesk
Techinline FixMe.IT
Nectar Desk
TeamSupport
Vision Helpdesk
JIRA Service Desk
xSellco
LiveChat
MSP Anywhere
Dixa
NABD
DiamanteDesk
ZupportDesk

Market segment by Type, the product can be split into
Cloud based
On Premise

Market segment by Application, split into
SMBs
Large Enterprises

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Help Desk Solutions status, future forecast, growth opportunity, key market and key players.
To present the Help Desk Solutions development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Help Desk Solutions are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Help Desk Solutions Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud based
1.4.3 On Premise
1.5 Market by Application
1.5.1 Global Help Desk Solutions Market Share by Application (2014-2025)
1.5.2 SMBs
1.5.3 Large Enterprises
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Help Desk Solutions Market Size
2.2 Help Desk Solutions Growth Trends by Regions
2.2.1 Help Desk Solutions Market Size by Regions (2014-2025)
2.2.2 Help Desk Solutions Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Help Desk Solutions Market Size by Manufacturers
3.1.1 Global Help Desk Solutions Revenue by Manufacturers (2014-2019)
3.1.2 Global Help Desk Solutions Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Help Desk Solutions Market Concentration Ratio (CR5 and HHI)
3.2 Help Desk Solutions Key Players Head office and Area Served
3.3 Key Players Help Desk Solutions Product/Solution/Service
3.4 Date of Enter into Help Desk Solutions Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Help Desk Solutions Market Size by Type (2014-2019)
4.2 Global Help Desk Solutions Market Size by Application (2014-2019)

5 United States
5.1 United States Help Desk Solutions Market Size (2014-2019)
5.2 Help Desk Solutions Key Players in United States
5.3 United States Help Desk Solutions Market Size by Type
5.4 United States Help Desk Solutions Market Size by Application

6 Europe
6.1 Europe Help Desk Solutions Market Size (2014-2019)
6.2 Help Desk Solutions Key Players in Europe
6.3 Europe Help Desk Solutions Market Size by Type
6.4 Europe Help Desk Solutions Market Size by Application

7 China
7.1 China Help Desk Solutions Market Size (2014-2019)
7.2 Help Desk Solutions Key Players in China
7.3 China Help Desk Solutions Market Size by Type
7.4 China Help Desk Solutions Market Size by Application

8 Japan
8.1 Japan Help Desk Solutions Market Size (2014-2019)
8.2 Help Desk Solutions Key Players in Japan
8.3 Japan Help Desk Solutions Market Size by Type
8.4 Japan Help Desk Solutions Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Help Desk Solutions Market Size (2014-2019)
9.2 Help Desk Solutions Key Players in Southeast Asia
9.3 Southeast Asia Help Desk Solutions Market Size by Type
9.4 Southeast Asia Help Desk Solutions Market Size by Application

10 India
10.1 India Help Desk Solutions Market Size (2014-2019)
10.2 Help Desk Solutions Key Players in India
10.3 India Help Desk Solutions Market Size by Type
10.4 India Help Desk Solutions Market Size by Application

11 Central & South America
11.1 Central & South America Help Desk Solutions Market Size (2014-2019)
11.2 Help Desk Solutions Key Players in Central & South America
11.3 Central & South America Help Desk Solutions Market Size by Type
11.4 Central & South America Help Desk Solutions Market Size by Application

12 International Players Profiles
12.1 Freshdesk
12.1.1 Freshdesk Company Details
12.1.2 Company Description and Business Overview
12.1.3 Help Desk Solutions Introduction
12.1.4 Freshdesk Revenue in Help Desk Solutions Business (2014-2019)
12.1.5 Freshdesk Recent Development
12.2 Zendesk
12.2.1 Zendesk Company Details
12.2.2 Company Description and Business Overview
12.2.3 Help Desk Solutions Introduction
12.2.4 Zendesk Revenue in Help Desk Solutions Business (2014-2019)
12.2.5 Zendesk Recent Development
12.3 Freshservice
12.3.1 Freshservice Company Details
12.3.2 Company Description and Business Overview
12.3.3 Help Desk Solutions Introduction
12.3.4 Freshservice Revenue in Help Desk Solutions Business (2014-2019)
12.3.5 Freshservice Recent Development
12.4 LiveAgent
12.4.1 LiveAgent Company Details
12.4.2 Company Description and Business Overview
12.4.3 Help Desk Solutions Introduction
12.4.4 LiveAgent Revenue in Help Desk Solutions Business (2014-2019)
12.4.5 LiveAgent Recent Development
12.5 Samanage
12.5.1 Samanage Company Details
12.5.2 Company Description and Business Overview
12.5.3 Help Desk Solutions Introduction
12.5.4 Samanage Revenue in Help Desk Solutions Business (2014-2019)
12.5.5 Samanage Recent Development
12.6 Front
12.6.1 Front Company Details
12.6.2 Company Description and Business Overview
12.6.3 Help Desk Solutions Introduction
12.6.4 Front Revenue in Help Desk Solutions Business (2014-2019)
12.6.5 Front Recent Development
12.7 AzureDesk
12.7.1 AzureDesk Company Details
12.7.2 Company Description and Business Overview
12.7.3 Help Desk Solutions Introduction
12.7.4 AzureDesk Revenue in Help Desk Solutions Business (2014-2019)
12.7.5 AzureDesk Recent Development
12.8 ManageEngine ServiceDesk
12.8.1 ManageEngine ServiceDesk Company Details
12.8.2 Company Description and Business Overview
12.8.3 Help Desk Solutions Introduction
12.8.4 ManageEngine ServiceDesk Revenue in Help Desk Solutions Business (2014-2019)
12.8.5 ManageEngine ServiceDesk Recent Development
12.9 Techinline FixMe.IT
12.9.1 Techinline FixMe.IT Company Details
12.9.2 Company Description and Business Overview
12.9.3 Help Desk Solutions Introduction
12.9.4 Techinline FixMe.IT Revenue in Help Desk Solutions Business (2014-2019)
12.9.5 Techinline FixMe.IT Recent Development
12.10 Nectar Desk
12.10.1 Nectar Desk Company Details
12.10.2 Company Description and Business Overview
12.10.3 Help Desk Solutions Introduction
12.10.4 Nectar Desk Revenue in Help Desk Solutions Business (2014-2019)
12.10.5 Nectar Desk Recent Development
12.11 TeamSupport
12.12 Vision Helpdesk
12.13 JIRA Service Desk
12.14 xSellco
12.15 LiveChat
12.16 MSP Anywhere
12.17 Dixa
12.18 NABD
12.19 DiamanteDesk
12.20 ZupportDesk

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details