Global Helpdesk Automation Market Size, Status, Research and Forecast 2019-2025

Published On: Jul 2019

Format: PDF

Publisher: QY Research

Pages: 106

Report ID: 3378

In business enterprises, helpdesk technology assists IT users in solving problems. In small and medium-sized companies, a helpdesk is usually handled by a single person with a contact number. In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns.
The global helpdesk automation market is expected to witness a significant growth on account of high consumerization of information technology, and high demand of automation routine process. Also, the growing need for minimizing the level 1 support is driving the growth of the market for large enterprises. This factor majorly arises due to the new industry chain structure comprising of helpdesk automation. For resolving customer queries and issues related to product or service, helpdesk support is used, which is either web-based or software-based. The helpdesk support in a small & medium enterprise is usually handled by one or two persons, however, in large organization; the level of support at level 1 is complex and widespread requiring service from more than one person. Though, automation is gaining a significant growth among end-users’ need to provide better service to users contacting the helpdesk, the risk associated with multi tenancy and limited capabilities of the enterprises may restrain the market growth
In 2018, the global Helpdesk Automation market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Helpdesk Automation status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Helpdesk Automation development in United States, Europe and China.

The key players covered in this study
BMC Software
CA Technologies
HP Enterprise Services
ServiceNow
Atlassian
Axios Systems
Cherwell Software
Freshdesk
Happyfox
Kayako
NTR Global
Resolve Systems
Sunrise Software
SunView Software
Vision Helpdesk
Vorex

Market segment by Type, the product can be split into
Incident Management Systems
Self-service Password Reset
Knowledge Base
Incident Management Portal
Automated Diagnostics

Market segment by Application, split into
IT and Telecom
BFSI
Government and Education
Healthcare
Manufacturing and Automotive
Retail
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Helpdesk Automation status, future forecast, growth opportunity, key market and key players.
To present the Helpdesk Automation development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Helpdesk Automation are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Helpdesk Automation Market Size Growth Rate by Type (2014-2025)
1.4.2 Incident Management Systems
1.4.3 Self-service Password Reset
1.4.4 Knowledge Base
1.4.5 Incident Management Portal
1.4.6 Automated Diagnostics
1.5 Market by Application
1.5.1 Global Helpdesk Automation Market Share by Application (2014-2025)
1.5.2 IT and Telecom
1.5.3 BFSI
1.5.4 Government and Education
1.5.5 Healthcare
1.5.6 Manufacturing and Automotive
1.5.7 Retail
1.5.8 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Helpdesk Automation Market Size
2.2 Helpdesk Automation Growth Trends by Regions
2.2.1 Helpdesk Automation Market Size by Regions (2014-2025)
2.2.2 Helpdesk Automation Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Helpdesk Automation Market Size by Manufacturers
3.1.1 Global Helpdesk Automation Revenue by Manufacturers (2014-2019)
3.1.2 Global Helpdesk Automation Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Helpdesk Automation Market Concentration Ratio (CR5 and HHI)
3.2 Helpdesk Automation Key Players Head office and Area Served
3.3 Key Players Helpdesk Automation Product/Solution/Service
3.4 Date of Enter into Helpdesk Automation Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Helpdesk Automation Market Size by Type (2014-2019)
4.2 Global Helpdesk Automation Market Size by Application (2014-2019)

5 United States
5.1 United States Helpdesk Automation Market Size (2014-2019)
5.2 Helpdesk Automation Key Players in United States
5.3 United States Helpdesk Automation Market Size by Type
5.4 United States Helpdesk Automation Market Size by Application

6 Europe
6.1 Europe Helpdesk Automation Market Size (2014-2019)
6.2 Helpdesk Automation Key Players in Europe
6.3 Europe Helpdesk Automation Market Size by Type
6.4 Europe Helpdesk Automation Market Size by Application

7 China
7.1 China Helpdesk Automation Market Size (2014-2019)
7.2 Helpdesk Automation Key Players in China
7.3 China Helpdesk Automation Market Size by Type
7.4 China Helpdesk Automation Market Size by Application

8 Japan
8.1 Japan Helpdesk Automation Market Size (2014-2019)
8.2 Helpdesk Automation Key Players in Japan
8.3 Japan Helpdesk Automation Market Size by Type
8.4 Japan Helpdesk Automation Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Helpdesk Automation Market Size (2014-2019)
9.2 Helpdesk Automation Key Players in Southeast Asia
9.3 Southeast Asia Helpdesk Automation Market Size by Type
9.4 Southeast Asia Helpdesk Automation Market Size by Application

10 India
10.1 India Helpdesk Automation Market Size (2014-2019)
10.2 Helpdesk Automation Key Players in India
10.3 India Helpdesk Automation Market Size by Type
10.4 India Helpdesk Automation Market Size by Application

11 Central & South America
11.1 Central & South America Helpdesk Automation Market Size (2014-2019)
11.2 Helpdesk Automation Key Players in Central & South America
11.3 Central & South America Helpdesk Automation Market Size by Type
11.4 Central & South America Helpdesk Automation Market Size by Application

12 International Players Profiles
12.1 BMC Software
12.1.1 BMC Software Company Details
12.1.2 Company Description and Business Overview
12.1.3 Helpdesk Automation Introduction
12.1.4 BMC Software Revenue in Helpdesk Automation Business (2014-2019)
12.1.5 BMC Software Recent Development
12.2 CA Technologies
12.2.1 CA Technologies Company Details
12.2.2 Company Description and Business Overview
12.2.3 Helpdesk Automation Introduction
12.2.4 CA Technologies Revenue in Helpdesk Automation Business (2014-2019)
12.2.5 CA Technologies Recent Development
12.3 HP Enterprise Services
12.3.1 HP Enterprise Services Company Details
12.3.2 Company Description and Business Overview
12.3.3 Helpdesk Automation Introduction
12.3.4 HP Enterprise Services Revenue in Helpdesk Automation Business (2014-2019)
12.3.5 HP Enterprise Services Recent Development
12.4 ServiceNow
12.4.1 ServiceNow Company Details
12.4.2 Company Description and Business Overview
12.4.3 Helpdesk Automation Introduction
12.4.4 ServiceNow Revenue in Helpdesk Automation Business (2014-2019)
12.4.5 ServiceNow Recent Development
12.5 Atlassian
12.5.1 Atlassian Company Details
12.5.2 Company Description and Business Overview
12.5.3 Helpdesk Automation Introduction
12.5.4 Atlassian Revenue in Helpdesk Automation Business (2014-2019)
12.5.5 Atlassian Recent Development
12.6 Axios Systems
12.6.1 Axios Systems Company Details
12.6.2 Company Description and Business Overview
12.6.3 Helpdesk Automation Introduction
12.6.4 Axios Systems Revenue in Helpdesk Automation Business (2014-2019)
12.6.5 Axios Systems Recent Development
12.7 Cherwell Software
12.7.1 Cherwell Software Company Details
12.7.2 Company Description and Business Overview
12.7.3 Helpdesk Automation Introduction
12.7.4 Cherwell Software Revenue in Helpdesk Automation Business (2014-2019)
12.7.5 Cherwell Software Recent Development
12.8 Freshdesk
12.8.1 Freshdesk Company Details
12.8.2 Company Description and Business Overview
12.8.3 Helpdesk Automation Introduction
12.8.4 Freshdesk Revenue in Helpdesk Automation Business (2014-2019)
12.8.5 Freshdesk Recent Development
12.9 Happyfox
12.9.1 Happyfox Company Details
12.9.2 Company Description and Business Overview
12.9.3 Helpdesk Automation Introduction
12.9.4 Happyfox Revenue in Helpdesk Automation Business (2014-2019)
12.9.5 Happyfox Recent Development
12.10 Kayako
12.10.1 Kayako Company Details
12.10.2 Company Description and Business Overview
12.10.3 Helpdesk Automation Introduction
12.10.4 Kayako Revenue in Helpdesk Automation Business (2014-2019)
12.10.5 Kayako Recent Development
12.11 NTR Global
12.12 Resolve Systems
12.13 Sunrise Software
12.14 SunView Software
12.15 Vision Helpdesk
12.16 Vorex

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details