Global Helpdesk Outsourcing Market Size, Status and Forecast 2019-2025

Published On: Jun 2019

Format: PDF

Publisher: QY Research

Pages: 90

Report ID: 1391

Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.
In 2018, the global Helpdesk Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Helpdesk Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Helpdesk Outsourcing development in United States, Europe and China.

The key players covered in this study
Qcom Outsourcing
ABS
ActivSupport
CGS
4Results
Adaptive
AlfaVox
Batyckie Centrum Biznesu
Business Support Solution
Call Center Inter Galatica

Market segment by Type, the product can be split into
Outsourcing Level 1
Outsourcing Level 2
Technical Helpdesk Support Services

Market segment by Application, split into
Automotive
Consumer Goods
IT
Telecommunication
Oil & Gas
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Helpdesk Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Helpdesk Outsourcing development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Helpdesk Outsourcing are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Helpdesk Outsourcing Market Size Growth Rate by Type (2014-2025)
1.4.2 Outsourcing Level 1
1.4.3 Outsourcing Level 2
1.4.4 Technical Helpdesk Support Services
1.5 Market by Application
1.5.1 Global Helpdesk Outsourcing Market Share by Application (2014-2025)
1.5.2 Automotive
1.5.3 Consumer Goods
1.5.4 IT
1.5.5 Telecommunication
1.5.6 Oil & Gas
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Helpdesk Outsourcing Market Size
2.2 Helpdesk Outsourcing Growth Trends by Regions
2.2.1 Helpdesk Outsourcing Market Size by Regions (2014-2025)
2.2.2 Helpdesk Outsourcing Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Helpdesk Outsourcing Market Size by Manufacturers
3.1.1 Global Helpdesk Outsourcing Revenue by Manufacturers (2014-2019)
3.1.2 Global Helpdesk Outsourcing Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Helpdesk Outsourcing Market Concentration Ratio (CR5 and HHI)
3.2 Helpdesk Outsourcing Key Players Head office and Area Served
3.3 Key Players Helpdesk Outsourcing Product/Solution/Service
3.4 Date of Enter into Helpdesk Outsourcing Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Helpdesk Outsourcing Market Size by Type (2014-2019)
4.2 Global Helpdesk Outsourcing Market Size by Application (2014-2019)

5 United States
5.1 United States Helpdesk Outsourcing Market Size (2014-2019)
5.2 Helpdesk Outsourcing Key Players in United States
5.3 United States Helpdesk Outsourcing Market Size by Type
5.4 United States Helpdesk Outsourcing Market Size by Application

6 Europe
6.1 Europe Helpdesk Outsourcing Market Size (2014-2019)
6.2 Helpdesk Outsourcing Key Players in Europe
6.3 Europe Helpdesk Outsourcing Market Size by Type
6.4 Europe Helpdesk Outsourcing Market Size by Application

7 China
7.1 China Helpdesk Outsourcing Market Size (2014-2019)
7.2 Helpdesk Outsourcing Key Players in China
7.3 China Helpdesk Outsourcing Market Size by Type
7.4 China Helpdesk Outsourcing Market Size by Application

8 Japan
8.1 Japan Helpdesk Outsourcing Market Size (2014-2019)
8.2 Helpdesk Outsourcing Key Players in Japan
8.3 Japan Helpdesk Outsourcing Market Size by Type
8.4 Japan Helpdesk Outsourcing Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Helpdesk Outsourcing Market Size (2014-2019)
9.2 Helpdesk Outsourcing Key Players in Southeast Asia
9.3 Southeast Asia Helpdesk Outsourcing Market Size by Type
9.4 Southeast Asia Helpdesk Outsourcing Market Size by Application

10 India
10.1 India Helpdesk Outsourcing Market Size (2014-2019)
10.2 Helpdesk Outsourcing Key Players in India
10.3 India Helpdesk Outsourcing Market Size by Type
10.4 India Helpdesk Outsourcing Market Size by Application

11 Central & South America
11.1 Central & South America Helpdesk Outsourcing Market Size (2014-2019)
11.2 Helpdesk Outsourcing Key Players in Central & South America
11.3 Central & South America Helpdesk Outsourcing Market Size by Type
11.4 Central & South America Helpdesk Outsourcing Market Size by Application

12 International Players Profiles
12.1 Qcom Outsourcing
12.1.1 Qcom Outsourcing Company Details
12.1.2 Company Description and Business Overview
12.1.3 Helpdesk Outsourcing Introduction
12.1.4 Qcom Outsourcing Revenue in Helpdesk Outsourcing Business (2014-2019)
12.1.5 Qcom Outsourcing Recent Development
12.2 ABS
12.2.1 ABS Company Details
12.2.2 Company Description and Business Overview
12.2.3 Helpdesk Outsourcing Introduction
12.2.4 ABS Revenue in Helpdesk Outsourcing Business (2014-2019)
12.2.5 ABS Recent Development
12.3 ActivSupport
12.3.1 ActivSupport Company Details
12.3.2 Company Description and Business Overview
12.3.3 Helpdesk Outsourcing Introduction
12.3.4 ActivSupport Revenue in Helpdesk Outsourcing Business (2014-2019)
12.3.5 ActivSupport Recent Development
12.4 CGS
12.4.1 CGS Company Details
12.4.2 Company Description and Business Overview
12.4.3 Helpdesk Outsourcing Introduction
12.4.4 CGS Revenue in Helpdesk Outsourcing Business (2014-2019)
12.4.5 CGS Recent Development
12.5 4Results
12.5.1 4Results Company Details
12.5.2 Company Description and Business Overview
12.5.3 Helpdesk Outsourcing Introduction
12.5.4 4Results Revenue in Helpdesk Outsourcing Business (2014-2019)
12.5.5 4Results Recent Development
12.6 Adaptive
12.6.1 Adaptive Company Details
12.6.2 Company Description and Business Overview
12.6.3 Helpdesk Outsourcing Introduction
12.6.4 Adaptive Revenue in Helpdesk Outsourcing Business (2014-2019)
12.6.5 Adaptive Recent Development
12.7 AlfaVox
12.7.1 AlfaVox Company Details
12.7.2 Company Description and Business Overview
12.7.3 Helpdesk Outsourcing Introduction
12.7.4 AlfaVox Revenue in Helpdesk Outsourcing Business (2014-2019)
12.7.5 AlfaVox Recent Development
12.8 Batyckie Centrum Biznesu
12.8.1 Batyckie Centrum Biznesu Company Details
12.8.2 Company Description and Business Overview
12.8.3 Helpdesk Outsourcing Introduction
12.8.4 Batyckie Centrum Biznesu Revenue in Helpdesk Outsourcing Business (2014-2019)
12.8.5 Batyckie Centrum Biznesu Recent Development
12.9 Business Support Solution
12.9.1 Business Support Solution Company Details
12.9.2 Company Description and Business Overview
12.9.3 Helpdesk Outsourcing Introduction
12.9.4 Business Support Solution Revenue in Helpdesk Outsourcing Business (2014-2019)
12.9.5 Business Support Solution Recent Development
12.10 Call Center Inter Galatica
12.10.1 Call Center Inter Galatica Company Details
12.10.2 Company Description and Business Overview
12.10.3 Helpdesk Outsourcing Introduction
12.10.4 Call Center Inter Galatica Revenue in Helpdesk Outsourcing Business (2014-2019)
12.10.5 Call Center Inter Galatica Recent Development

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details