Global Interactive Voice Response System Market Size, Status, Research and Forecast 2019-2025

Published On: Jul 2019

Format: PDF

Publisher: QY Research

Pages: 104

Report ID: 3687

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.
IVR systems are used to service high call volumes at lower cost. The use of IVR allows callers' queries to be resolved without a live agent. If callers do not find the information they need, the calls may be transferred to a live agent. The approach allows live agents to have more time to deal with complex interactions. When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions.
In 2018, the global Interactive Voice Response System market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Interactive Voice Response System status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Interactive Voice Response System development in United States, Europe and China.

The key players covered in this study
inContact
Nuance Communications
Genesys Telecommunication Laboratories
8x8
AT&T
Avaya
Aspect Software Parent
24/7 Customer
Verizon Communications
Five9
Cisco Systems
Convergys Corporation
West Corporation
IVR Lab
NewVoiceMedia

Market segment by Type, the product can be split into
Speech Based
Touch-tone Based

Market segment by Application, split into
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Interactive Voice Response System status, future forecast, growth opportunity, key market and key players.
To present the Interactive Voice Response System development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Interactive Voice Response System are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Interactive Voice Response System Market Size Growth Rate by Type (2014-2025)
1.4.2 Speech Based
1.4.3 Touch-tone Based
1.5 Market by Application
1.5.1 Global Interactive Voice Response System Market Share by Application (2014-2025)
1.5.2 BFSI
1.5.3 Travel and Hospitality
1.5.4 Pharma and Healthcare
1.5.5 Telecommunications
1.5.6 Government and Public Sector
1.5.7 Transportation and Logistics
1.5.8 ITES
1.5.9 Media, Retail, and E-commerce
1.5.10 Education
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Interactive Voice Response System Market Size
2.2 Interactive Voice Response System Growth Trends by Regions
2.2.1 Interactive Voice Response System Market Size by Regions (2014-2025)
2.2.2 Interactive Voice Response System Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Interactive Voice Response System Market Size by Manufacturers
3.1.1 Global Interactive Voice Response System Revenue by Manufacturers (2014-2019)
3.1.2 Global Interactive Voice Response System Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Interactive Voice Response System Market Concentration Ratio (CR5 and HHI)
3.2 Interactive Voice Response System Key Players Head office and Area Served
3.3 Key Players Interactive Voice Response System Product/Solution/Service
3.4 Date of Enter into Interactive Voice Response System Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Interactive Voice Response System Market Size by Type (2014-2019)
4.2 Global Interactive Voice Response System Market Size by Application (2014-2019)

5 United States
5.1 United States Interactive Voice Response System Market Size (2014-2019)
5.2 Interactive Voice Response System Key Players in United States
5.3 United States Interactive Voice Response System Market Size by Type
5.4 United States Interactive Voice Response System Market Size by Application

6 Europe
6.1 Europe Interactive Voice Response System Market Size (2014-2019)
6.2 Interactive Voice Response System Key Players in Europe
6.3 Europe Interactive Voice Response System Market Size by Type
6.4 Europe Interactive Voice Response System Market Size by Application

7 China
7.1 China Interactive Voice Response System Market Size (2014-2019)
7.2 Interactive Voice Response System Key Players in China
7.3 China Interactive Voice Response System Market Size by Type
7.4 China Interactive Voice Response System Market Size by Application

8 Japan
8.1 Japan Interactive Voice Response System Market Size (2014-2019)
8.2 Interactive Voice Response System Key Players in Japan
8.3 Japan Interactive Voice Response System Market Size by Type
8.4 Japan Interactive Voice Response System Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Interactive Voice Response System Market Size (2014-2019)
9.2 Interactive Voice Response System Key Players in Southeast Asia
9.3 Southeast Asia Interactive Voice Response System Market Size by Type
9.4 Southeast Asia Interactive Voice Response System Market Size by Application

10 India
10.1 India Interactive Voice Response System Market Size (2014-2019)
10.2 Interactive Voice Response System Key Players in India
10.3 India Interactive Voice Response System Market Size by Type
10.4 India Interactive Voice Response System Market Size by Application

11 Central & South America
11.1 Central & South America Interactive Voice Response System Market Size (2014-2019)
11.2 Interactive Voice Response System Key Players in Central & South America
11.3 Central & South America Interactive Voice Response System Market Size by Type
11.4 Central & South America Interactive Voice Response System Market Size by Application

12 International Players Profiles
12.1 inContact
12.1.1 inContact Company Details
12.1.2 Company Description and Business Overview
12.1.3 Interactive Voice Response System Introduction
12.1.4 inContact Revenue in Interactive Voice Response System Business (2014-2019)
12.1.5 inContact Recent Development
12.2 Nuance Communications
12.2.1 Nuance Communications Company Details
12.2.2 Company Description and Business Overview
12.2.3 Interactive Voice Response System Introduction
12.2.4 Nuance Communications Revenue in Interactive Voice Response System Business (2014-2019)
12.2.5 Nuance Communications Recent Development
12.3 Genesys Telecommunication Laboratories
12.3.1 Genesys Telecommunication Laboratories Company Details
12.3.2 Company Description and Business Overview
12.3.3 Interactive Voice Response System Introduction
12.3.4 Genesys Telecommunication Laboratories Revenue in Interactive Voice Response System Business (2014-2019)
12.3.5 Genesys Telecommunication Laboratories Recent Development
12.4 8x8
12.4.1 8x8 Company Details
12.4.2 Company Description and Business Overview
12.4.3 Interactive Voice Response System Introduction
12.4.4 8x8 Revenue in Interactive Voice Response System Business (2014-2019)
12.4.5 8x8 Recent Development
12.5 AT&T
12.5.1 AT&T Company Details
12.5.2 Company Description and Business Overview
12.5.3 Interactive Voice Response System Introduction
12.5.4 AT&T Revenue in Interactive Voice Response System Business (2014-2019)
12.5.5 AT&T Recent Development
12.6 Avaya
12.6.1 Avaya Company Details
12.6.2 Company Description and Business Overview
12.6.3 Interactive Voice Response System Introduction
12.6.4 Avaya Revenue in Interactive Voice Response System Business (2014-2019)
12.6.5 Avaya Recent Development
12.7 Aspect Software Parent
12.7.1 Aspect Software Parent Company Details
12.7.2 Company Description and Business Overview
12.7.3 Interactive Voice Response System Introduction
12.7.4 Aspect Software Parent Revenue in Interactive Voice Response System Business (2014-2019)
12.7.5 Aspect Software Parent Recent Development
12.8 24/7 Customer
12.8.1 24/7 Customer Company Details
12.8.2 Company Description and Business Overview
12.8.3 Interactive Voice Response System Introduction
12.8.4 24/7 Customer Revenue in Interactive Voice Response System Business (2014-2019)
12.8.5 24/7 Customer Recent Development
12.9 Verizon Communications
12.9.1 Verizon Communications Company Details
12.9.2 Company Description and Business Overview
12.9.3 Interactive Voice Response System Introduction
12.9.4 Verizon Communications Revenue in Interactive Voice Response System Business (2014-2019)
12.9.5 Verizon Communications Recent Development
12.10 Five9
12.10.1 Five9 Company Details
12.10.2 Company Description and Business Overview
12.10.3 Interactive Voice Response System Introduction
12.10.4 Five9 Revenue in Interactive Voice Response System Business (2014-2019)
12.10.5 Five9 Recent Development
12.11 Cisco Systems
12.12 Convergys Corporation
12.13 West Corporation
12.14 IVR Lab
12.15 NewVoiceMedia

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details