Global IT Service Desk Market Size, Status, Research and Forecast 2019-2025

Published On: Jul 2019

Format: PDF

Publisher: QY Research

Pages: 103

Report ID: 3479

The IT Service Desk is intended to be a primary point of engagement between users and an IT organization. According to the ITIL, the service desk is the single point of contact (SPOC) between the service provider (IT) and users for day-to-day activities.
In 2018, the global IT Service Desk market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global IT Service Desk status, future forecast, growth opportunity, key market and key players. The study objectives are to present the IT Service Desk development in United States, Europe and China.

The key players covered in this study
Samanage
Freshservice
ManageEngine ServiceDesk
JIRA Service Desk
Zendesk
Track-It!
BMC Remedy 9
Cherwell IT Service Management
Agiloft
Re:Desk
ServiceNow
GoToAssist
Spiceworks
EasyVista
Wolken

Market segment by Type, the product can be split into
Cloud based
On Premise

Market segment by Application, split into
Healthcare
IT support
Education
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global IT Service Desk status, future forecast, growth opportunity, key market and key players.
To present the IT Service Desk development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of IT Service Desk are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global IT Service Desk Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud based
1.4.3 On Premise
1.5 Market by Application
1.5.1 Global IT Service Desk Market Share by Application (2014-2025)
1.5.2 Healthcare
1.5.3 IT support
1.5.4 Education
1.5.5 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 IT Service Desk Market Size
2.2 IT Service Desk Growth Trends by Regions
2.2.1 IT Service Desk Market Size by Regions (2014-2025)
2.2.2 IT Service Desk Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 IT Service Desk Market Size by Manufacturers
3.1.1 Global IT Service Desk Revenue by Manufacturers (2014-2019)
3.1.2 Global IT Service Desk Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global IT Service Desk Market Concentration Ratio (CR5 and HHI)
3.2 IT Service Desk Key Players Head office and Area Served
3.3 Key Players IT Service Desk Product/Solution/Service
3.4 Date of Enter into IT Service Desk Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global IT Service Desk Market Size by Type (2014-2019)
4.2 Global IT Service Desk Market Size by Application (2014-2019)

5 United States
5.1 United States IT Service Desk Market Size (2014-2019)
5.2 IT Service Desk Key Players in United States
5.3 United States IT Service Desk Market Size by Type
5.4 United States IT Service Desk Market Size by Application

6 Europe
6.1 Europe IT Service Desk Market Size (2014-2019)
6.2 IT Service Desk Key Players in Europe
6.3 Europe IT Service Desk Market Size by Type
6.4 Europe IT Service Desk Market Size by Application

7 China
7.1 China IT Service Desk Market Size (2014-2019)
7.2 IT Service Desk Key Players in China
7.3 China IT Service Desk Market Size by Type
7.4 China IT Service Desk Market Size by Application

8 Japan
8.1 Japan IT Service Desk Market Size (2014-2019)
8.2 IT Service Desk Key Players in Japan
8.3 Japan IT Service Desk Market Size by Type
8.4 Japan IT Service Desk Market Size by Application

9 Southeast Asia
9.1 Southeast Asia IT Service Desk Market Size (2014-2019)
9.2 IT Service Desk Key Players in Southeast Asia
9.3 Southeast Asia IT Service Desk Market Size by Type
9.4 Southeast Asia IT Service Desk Market Size by Application

10 India
10.1 India IT Service Desk Market Size (2014-2019)
10.2 IT Service Desk Key Players in India
10.3 India IT Service Desk Market Size by Type
10.4 India IT Service Desk Market Size by Application

11 Central & South America
11.1 Central & South America IT Service Desk Market Size (2014-2019)
11.2 IT Service Desk Key Players in Central & South America
11.3 Central & South America IT Service Desk Market Size by Type
11.4 Central & South America IT Service Desk Market Size by Application

12 International Players Profiles
12.1 Samanage
12.1.1 Samanage Company Details
12.1.2 Company Description and Business Overview
12.1.3 IT Service Desk Introduction
12.1.4 Samanage Revenue in IT Service Desk Business (2014-2019)
12.1.5 Samanage Recent Development
12.2 Freshservice
12.2.1 Freshservice Company Details
12.2.2 Company Description and Business Overview
12.2.3 IT Service Desk Introduction
12.2.4 Freshservice Revenue in IT Service Desk Business (2014-2019)
12.2.5 Freshservice Recent Development
12.3 ManageEngine ServiceDesk
12.3.1 ManageEngine ServiceDesk Company Details
12.3.2 Company Description and Business Overview
12.3.3 IT Service Desk Introduction
12.3.4 ManageEngine ServiceDesk Revenue in IT Service Desk Business (2014-2019)
12.3.5 ManageEngine ServiceDesk Recent Development
12.4 JIRA Service Desk
12.4.1 JIRA Service Desk Company Details
12.4.2 Company Description and Business Overview
12.4.3 IT Service Desk Introduction
12.4.4 JIRA Service Desk Revenue in IT Service Desk Business (2014-2019)
12.4.5 JIRA Service Desk Recent Development
12.5 Zendesk
12.5.1 Zendesk Company Details
12.5.2 Company Description and Business Overview
12.5.3 IT Service Desk Introduction
12.5.4 Zendesk Revenue in IT Service Desk Business (2014-2019)
12.5.5 Zendesk Recent Development
12.6 Track-It!
12.6.1 Track-It! Company Details
12.6.2 Company Description and Business Overview
12.6.3 IT Service Desk Introduction
12.6.4 Track-It! Revenue in IT Service Desk Business (2014-2019)
12.6.5 Track-It! Recent Development
12.7 BMC Remedy 9
12.7.1 BMC Remedy 9 Company Details
12.7.2 Company Description and Business Overview
12.7.3 IT Service Desk Introduction
12.7.4 BMC Remedy 9 Revenue in IT Service Desk Business (2014-2019)
12.7.5 BMC Remedy 9 Recent Development
12.8 Cherwell IT Service Management
12.8.1 Cherwell IT Service Management Company Details
12.8.2 Company Description and Business Overview
12.8.3 IT Service Desk Introduction
12.8.4 Cherwell IT Service Management Revenue in IT Service Desk Business (2014-2019)
12.8.5 Cherwell IT Service Management Recent Development
12.9 Agiloft
12.9.1 Agiloft Company Details
12.9.2 Company Description and Business Overview
12.9.3 IT Service Desk Introduction
12.9.4 Agiloft Revenue in IT Service Desk Business (2014-2019)
12.9.5 Agiloft Recent Development
12.10 Re:Desk
12.10.1 Re:Desk Company Details
12.10.2 Company Description and Business Overview
12.10.3 IT Service Desk Introduction
12.10.4 Re:Desk Revenue in IT Service Desk Business (2014-2019)
12.10.5 Re:Desk Recent Development
12.11 ServiceNow
12.12 GoToAssist
12.13 Spiceworks
12.14 EasyVista
12.15 Wolken

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details