Global IT Service Management (ITSM) Software Market Size, Status and Forecast 2019-2025

Published On: Jul 2019

Format: PDF

Publisher: QY Research

Pages: 106

Report ID: 5304

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China’s consumption market has a quicker growing speed, with a market share of 8.48%.
In 2018, the global IT Service Management (ITSM) Software market size was 1810 million US$ and it is expected to reach 4380 million US$ by the end of 2025, with a CAGR of 11.7% during 2019-2025.

This report focuses on the global IT Service Management (ITSM) Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the IT Service Management (ITSM) Software development in United States, Europe and China.

The key players covered in this study
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask

Market segment by Type, the product can be split into
Cloud-based
On-Premises

Market segment by Application, split into
SMEs
Large Enterprises

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global IT Service Management (ITSM) Software status, future forecast, growth opportunity, key market and key players.
To present the IT Service Management (ITSM) Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of IT Service Management (ITSM) Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud-based
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global IT Service Management (ITSM) Software Market Share by Application (2014-2025)
1.5.2 SMEs
1.5.3 Large Enterprises
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 IT Service Management (ITSM) Software Market Size
2.2 IT Service Management (ITSM) Software Growth Trends by Regions
2.2.1 IT Service Management (ITSM) Software Market Size by Regions (2014-2025)
2.2.2 IT Service Management (ITSM) Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 IT Service Management (ITSM) Software Market Size by Manufacturers
3.1.1 Global IT Service Management (ITSM) Software Revenue by Manufacturers (2014-2019)
3.1.2 Global IT Service Management (ITSM) Software Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global IT Service Management (ITSM) Software Market Concentration Ratio (CR5 and HHI)
3.2 IT Service Management (ITSM) Software Key Players Head office and Area Served
3.3 Key Players IT Service Management (ITSM) Software Product/Solution/Service
3.4 Date of Enter into IT Service Management (ITSM) Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global IT Service Management (ITSM) Software Market Size by Type (2014-2019)
4.2 Global IT Service Management (ITSM) Software Market Size by Application (2014-2019)

5 United States
5.1 United States IT Service Management (ITSM) Software Market Size (2014-2019)
5.2 IT Service Management (ITSM) Software Key Players in United States
5.3 United States IT Service Management (ITSM) Software Market Size by Type
5.4 United States IT Service Management (ITSM) Software Market Size by Application

6 Europe
6.1 Europe IT Service Management (ITSM) Software Market Size (2014-2019)
6.2 IT Service Management (ITSM) Software Key Players in Europe
6.3 Europe IT Service Management (ITSM) Software Market Size by Type
6.4 Europe IT Service Management (ITSM) Software Market Size by Application

7 China
7.1 China IT Service Management (ITSM) Software Market Size (2014-2019)
7.2 IT Service Management (ITSM) Software Key Players in China
7.3 China IT Service Management (ITSM) Software Market Size by Type
7.4 China IT Service Management (ITSM) Software Market Size by Application

8 Japan
8.1 Japan IT Service Management (ITSM) Software Market Size (2014-2019)
8.2 IT Service Management (ITSM) Software Key Players in Japan
8.3 Japan IT Service Management (ITSM) Software Market Size by Type
8.4 Japan IT Service Management (ITSM) Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia IT Service Management (ITSM) Software Market Size (2014-2019)
9.2 IT Service Management (ITSM) Software Key Players in Southeast Asia
9.3 Southeast Asia IT Service Management (ITSM) Software Market Size by Type
9.4 Southeast Asia IT Service Management (ITSM) Software Market Size by Application

10 India
10.1 India IT Service Management (ITSM) Software Market Size (2014-2019)
10.2 IT Service Management (ITSM) Software Key Players in India
10.3 India IT Service Management (ITSM) Software Market Size by Type
10.4 India IT Service Management (ITSM) Software Market Size by Application

11 Central & South America
11.1 Central & South America IT Service Management (ITSM) Software Market Size (2014-2019)
11.2 IT Service Management (ITSM) Software Key Players in Central & South America
11.3 Central & South America IT Service Management (ITSM) Software Market Size by Type
11.4 Central & South America IT Service Management (ITSM) Software Market Size by Application

12 International Players Profiles
12.1 ServiceNow
12.1.1 ServiceNow Company Details
12.1.2 Company Description and Business Overview
12.1.3 IT Service Management (ITSM) Software Introduction
12.1.4 ServiceNow Revenue in IT Service Management (ITSM) Software Business (2014-2019)
12.1.5 ServiceNow Recent Development
12.2 Atlassian
12.2.1 Atlassian Company Details
12.2.2 Company Description and Business Overview
12.2.3 IT Service Management (ITSM) Software Introduction
12.2.4 Atlassian Revenue in IT Service Management (ITSM) Software Business (2014-2019)
12.2.5 Atlassian Recent Development
12.3 Ivanti (HEAT Software)
12.3.1 Ivanti (HEAT Software) Company Details
12.3.2 Company Description and Business Overview
12.3.3 IT Service Management (ITSM) Software Introduction
12.3.4 Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Software Business (2014-2019)
12.3.5 Ivanti (HEAT Software) Recent Development
12.4 IBM
12.4.1 IBM Company Details
12.4.2 Company Description and Business Overview
12.4.3 IT Service Management (ITSM) Software Introduction
12.4.4 IBM Revenue in IT Service Management (ITSM) Software Business (2014-2019)
12.4.5 IBM Recent Development
12.5 CA Technologies
12.5.1 CA Technologies Company Details
12.5.2 Company Description and Business Overview
12.5.3 IT Service Management (ITSM) Software Introduction
12.5.4 CA Technologies Revenue in IT Service Management (ITSM) Software Business (2014-2019)
12.5.5 CA Technologies Recent Development
12.6 BMC Software
12.6.1 BMC Software Company Details
12.6.2 Company Description and Business Overview
12.6.3 IT Service Management (ITSM) Software Introduction
12.6.4 BMC Software Revenue in IT Service Management (ITSM) Software Business (2014-2019)
12.6.5 BMC Software Recent Development
12.7 ASG Software
12.7.1 ASG Software Company Details
12.7.2 Company Description and Business Overview
12.7.3 IT Service Management (ITSM) Software Introduction
12.7.4 ASG Software Revenue in IT Service Management (ITSM) Software Business (2014-2019)
12.7.5 ASG Software Recent Development
12.8 Axios Systems
12.8.1 Axios Systems Company Details
12.8.2 Company Description and Business Overview
12.8.3 IT Service Management (ITSM) Software Introduction
12.8.4 Axios Systems Revenue in IT Service Management (ITSM) Software Business (2014-2019)
12.8.5 Axios Systems Recent Development
12.9 SAP
12.9.1 SAP Company Details
12.9.2 Company Description and Business Overview
12.9.3 IT Service Management (ITSM) Software Introduction
12.9.4 SAP Revenue in IT Service Management (ITSM) Software Business (2014-2019)
12.9.5 SAP Recent Development
12.10 Cherwell Software
12.10.1 Cherwell Software Company Details
12.10.2 Company Description and Business Overview
12.10.3 IT Service Management (ITSM) Software Introduction
12.10.4 Cherwell Software Revenue in IT Service Management (ITSM) Software Business (2014-2019)
12.10.5 Cherwell Software Recent Development
12.11 Micro Focus (Formerly HPE)
12.12 Freshworks
12.13 Ultimo
12.14 Epicor
12.15 TOPdesk
12.16 Samanage
12.17 Agiloft Service
12.18 Symantec
12.19 SysAid
12.20 SolarWinds
12.21 Autotask

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details