Global Mobile CRM Market Size, Status and Forecast 2019-2025

Published On: Jun 2019

Format: PDF

Publisher: QY Research

Pages: 92

Report ID: 1297

A mobile customer relationship management is an application that enables to keep track of customer relationship management activities via mobile devices such as smartphones and tablets. The idea behind mobile CRM is to gather all data regarding clients on mobile using CRM apps within the organization to give an integrated and complete view of each customer. It offers better customer service as it satisfies and anticipates customer due to complete and up-to-date customer database on mobile. The benefit of mobile CRM is it helps in increasing work capacity as its strategy optimizes all the process related to customer relationship management. Mobile CRM aids in improving overall sales performance and growth in productivity due to social and mobile enabled CRM.
North America and Europe are expected to dominate the mobile CRM market in the forecast period due to increase in usage of mobile services or platform for employees and clients in business. Asia-Pacific and Middle East & Africa are expected to be the emerging regions to contribute for maximum growth during the forecast period.
In 2018, the global Mobile CRM market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Mobile CRM status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Mobile CRM development in United States, Europe and China.

The key players covered in this study
Salesforce.com
Zoho
IBM
Microsoft
Oracle
SAP SE
Sybase
Kony Solutions
Resco.net
Software AG
Repsly, Inc

Market segment by Type, the product can be split into
On-premise
Cloud

Market segment by Application, split into
BFSI
Government
Retail
Healthcare
Manufacturing
Other

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Mobile CRM status, future forecast, growth opportunity, key market and key players.
To present the Mobile CRM development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Mobile CRM are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Mobile CRM Market Size Growth Rate by Type (2014-2025)
1.4.2 On-premise
1.4.3 Cloud
1.5 Market by Application
1.5.1 Global Mobile CRM Market Share by Application (2014-2025)
1.5.2 BFSI
1.5.3 Government
1.5.4 Retail
1.5.5 Healthcare
1.5.6 Manufacturing
1.5.7 Other
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Mobile CRM Market Size
2.2 Mobile CRM Growth Trends by Regions
2.2.1 Mobile CRM Market Size by Regions (2014-2025)
2.2.2 Mobile CRM Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Mobile CRM Market Size by Manufacturers
3.1.1 Global Mobile CRM Revenue by Manufacturers (2014-2019)
3.1.2 Global Mobile CRM Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Mobile CRM Market Concentration Ratio (CR5 and HHI)
3.2 Mobile CRM Key Players Head office and Area Served
3.3 Key Players Mobile CRM Product/Solution/Service
3.4 Date of Enter into Mobile CRM Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Mobile CRM Market Size by Type (2014-2019)
4.2 Global Mobile CRM Market Size by Application (2014-2019)

5 United States
5.1 United States Mobile CRM Market Size (2014-2019)
5.2 Mobile CRM Key Players in United States
5.3 United States Mobile CRM Market Size by Type
5.4 United States Mobile CRM Market Size by Application

6 Europe
6.1 Europe Mobile CRM Market Size (2014-2019)
6.2 Mobile CRM Key Players in Europe
6.3 Europe Mobile CRM Market Size by Type
6.4 Europe Mobile CRM Market Size by Application

7 China
7.1 China Mobile CRM Market Size (2014-2019)
7.2 Mobile CRM Key Players in China
7.3 China Mobile CRM Market Size by Type
7.4 China Mobile CRM Market Size by Application

8 Japan
8.1 Japan Mobile CRM Market Size (2014-2019)
8.2 Mobile CRM Key Players in Japan
8.3 Japan Mobile CRM Market Size by Type
8.4 Japan Mobile CRM Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Mobile CRM Market Size (2014-2019)
9.2 Mobile CRM Key Players in Southeast Asia
9.3 Southeast Asia Mobile CRM Market Size by Type
9.4 Southeast Asia Mobile CRM Market Size by Application

10 India
10.1 India Mobile CRM Market Size (2014-2019)
10.2 Mobile CRM Key Players in India
10.3 India Mobile CRM Market Size by Type
10.4 India Mobile CRM Market Size by Application

11 Central & South America
11.1 Central & South America Mobile CRM Market Size (2014-2019)
11.2 Mobile CRM Key Players in Central & South America
11.3 Central & South America Mobile CRM Market Size by Type
11.4 Central & South America Mobile CRM Market Size by Application

12 International Players Profiles
12.1 Salesforce.com
12.1.1 Salesforce.com Company Details
12.1.2 Company Description and Business Overview
12.1.3 Mobile CRM Introduction
12.1.4 Salesforce.com Revenue in Mobile CRM Business (2014-2019)
12.1.5 Salesforce.com Recent Development
12.2 Zoho
12.2.1 Zoho Company Details
12.2.2 Company Description and Business Overview
12.2.3 Mobile CRM Introduction
12.2.4 Zoho Revenue in Mobile CRM Business (2014-2019)
12.2.5 Zoho Recent Development
12.3 IBM
12.3.1 IBM Company Details
12.3.2 Company Description and Business Overview
12.3.3 Mobile CRM Introduction
12.3.4 IBM Revenue in Mobile CRM Business (2014-2019)
12.3.5 IBM Recent Development
12.4 Microsoft
12.4.1 Microsoft Company Details
12.4.2 Company Description and Business Overview
12.4.3 Mobile CRM Introduction
12.4.4 Microsoft Revenue in Mobile CRM Business (2014-2019)
12.4.5 Microsoft Recent Development
12.5 Oracle
12.5.1 Oracle Company Details
12.5.2 Company Description and Business Overview
12.5.3 Mobile CRM Introduction
12.5.4 Oracle Revenue in Mobile CRM Business (2014-2019)
12.5.5 Oracle Recent Development
12.6 SAP SE
12.6.1 SAP SE Company Details
12.6.2 Company Description and Business Overview
12.6.3 Mobile CRM Introduction
12.6.4 SAP SE Revenue in Mobile CRM Business (2014-2019)
12.6.5 SAP SE Recent Development
12.7 Sybase
12.7.1 Sybase Company Details
12.7.2 Company Description and Business Overview
12.7.3 Mobile CRM Introduction
12.7.4 Sybase Revenue in Mobile CRM Business (2014-2019)
12.7.5 Sybase Recent Development
12.8 Kony Solutions
12.8.1 Kony Solutions Company Details
12.8.2 Company Description and Business Overview
12.8.3 Mobile CRM Introduction
12.8.4 Kony Solutions Revenue in Mobile CRM Business (2014-2019)
12.8.5 Kony Solutions Recent Development
12.9 Resco.net
12.9.1 Resco.net Company Details
12.9.2 Company Description and Business Overview
12.9.3 Mobile CRM Introduction
12.9.4 Resco.net Revenue in Mobile CRM Business (2014-2019)
12.9.5 Resco.net Recent Development
12.10 Software AG
12.10.1 Software AG Company Details
12.10.2 Company Description and Business Overview
12.10.3 Mobile CRM Introduction
12.10.4 Software AG Revenue in Mobile CRM Business (2014-2019)
12.10.5 Software AG Recent Development
12.11 Repsly, Inc

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details