Global Social Customer Relationship Management (CRM) Software Market Size, Status and Forecast 2019-2025

Published On: Jun 2019

Format: PDF

Publisher: QY Research

Pages: 92

Report ID: 1283

Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.
In 2018, the global Social Customer Relationship Management (CRM) Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Social Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Social Customer Relationship Management (CRM) Software development in United States, Europe and China.

The key players covered in this study
Salesforce.com
SAP AG
Oracle
Microsoft Dynamics CRM
Jive Software
Lithium Technologies
Visible Technologies
Artesian Solutions
Bazaarvoice
QuestBack
Attensity Group
Leaf Group
Kana Software

Market segment by Type, the product can be split into
Cloud-based
On-premises

Market segment by Application, split into
SMEs
Large Enterprises

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Social Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players.
To present the Social Customer Relationship Management (CRM) Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Social Customer Relationship Management (CRM) Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud-based
1.4.3 On-premises
1.5 Market by Application
1.5.1 Global Social Customer Relationship Management (CRM) Software Market Share by Application (2014-2025)
1.5.2 SMEs
1.5.3 Large Enterprises
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Social Customer Relationship Management (CRM) Software Market Size
2.2 Social Customer Relationship Management (CRM) Software Growth Trends by Regions
2.2.1 Social Customer Relationship Management (CRM) Software Market Size by Regions (2014-2025)
2.2.2 Social Customer Relationship Management (CRM) Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Social Customer Relationship Management (CRM) Software Market Size by Manufacturers
3.1.1 Global Social Customer Relationship Management (CRM) Software Revenue by Manufacturers (2014-2019)
3.1.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Social Customer Relationship Management (CRM) Software Market Concentration Ratio (CR5 and HHI)
3.2 Social Customer Relationship Management (CRM) Software Key Players Head office and Area Served
3.3 Key Players Social Customer Relationship Management (CRM) Software Product/Solution/Service
3.4 Date of Enter into Social Customer Relationship Management (CRM) Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Social Customer Relationship Management (CRM) Software Market Size by Type (2014-2019)
4.2 Global Social Customer Relationship Management (CRM) Software Market Size by Application (2014-2019)

5 United States
5.1 United States Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
5.2 Social Customer Relationship Management (CRM) Software Key Players in United States
5.3 United States Social Customer Relationship Management (CRM) Software Market Size by Type
5.4 United States Social Customer Relationship Management (CRM) Software Market Size by Application

6 Europe
6.1 Europe Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
6.2 Social Customer Relationship Management (CRM) Software Key Players in Europe
6.3 Europe Social Customer Relationship Management (CRM) Software Market Size by Type
6.4 Europe Social Customer Relationship Management (CRM) Software Market Size by Application

7 China
7.1 China Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
7.2 Social Customer Relationship Management (CRM) Software Key Players in China
7.3 China Social Customer Relationship Management (CRM) Software Market Size by Type
7.4 China Social Customer Relationship Management (CRM) Software Market Size by Application

8 Japan
8.1 Japan Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
8.2 Social Customer Relationship Management (CRM) Software Key Players in Japan
8.3 Japan Social Customer Relationship Management (CRM) Software Market Size by Type
8.4 Japan Social Customer Relationship Management (CRM) Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
9.2 Social Customer Relationship Management (CRM) Software Key Players in Southeast Asia
9.3 Southeast Asia Social Customer Relationship Management (CRM) Software Market Size by Type
9.4 Southeast Asia Social Customer Relationship Management (CRM) Software Market Size by Application

10 India
10.1 India Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
10.2 Social Customer Relationship Management (CRM) Software Key Players in India
10.3 India Social Customer Relationship Management (CRM) Software Market Size by Type
10.4 India Social Customer Relationship Management (CRM) Software Market Size by Application

11 Central & South America
11.1 Central & South America Social Customer Relationship Management (CRM) Software Market Size (2014-2019)
11.2 Social Customer Relationship Management (CRM) Software Key Players in Central & South America
11.3 Central & South America Social Customer Relationship Management (CRM) Software Market Size by Type
11.4 Central & South America Social Customer Relationship Management (CRM) Software Market Size by Application

12 International Players Profiles
12.1 Salesforce.com
12.1.1 Salesforce.com Company Details
12.1.2 Company Description and Business Overview
12.1.3 Social Customer Relationship Management (CRM) Software Introduction
12.1.4 Salesforce.com Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
12.1.5 Salesforce.com Recent Development
12.2 SAP AG
12.2.1 SAP AG Company Details
12.2.2 Company Description and Business Overview
12.2.3 Social Customer Relationship Management (CRM) Software Introduction
12.2.4 SAP AG Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
12.2.5 SAP AG Recent Development
12.3 Oracle
12.3.1 Oracle Company Details
12.3.2 Company Description and Business Overview
12.3.3 Social Customer Relationship Management (CRM) Software Introduction
12.3.4 Oracle Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
12.3.5 Oracle Recent Development
12.4 Microsoft Dynamics CRM
12.4.1 Microsoft Dynamics CRM Company Details
12.4.2 Company Description and Business Overview
12.4.3 Social Customer Relationship Management (CRM) Software Introduction
12.4.4 Microsoft Dynamics CRM Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
12.4.5 Microsoft Dynamics CRM Recent Development
12.5 Jive Software
12.5.1 Jive Software Company Details
12.5.2 Company Description and Business Overview
12.5.3 Social Customer Relationship Management (CRM) Software Introduction
12.5.4 Jive Software Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
12.5.5 Jive Software Recent Development
12.6 Lithium Technologies
12.6.1 Lithium Technologies Company Details
12.6.2 Company Description and Business Overview
12.6.3 Social Customer Relationship Management (CRM) Software Introduction
12.6.4 Lithium Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
12.6.5 Lithium Technologies Recent Development
12.7 Visible Technologies
12.7.1 Visible Technologies Company Details
12.7.2 Company Description and Business Overview
12.7.3 Social Customer Relationship Management (CRM) Software Introduction
12.7.4 Visible Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
12.7.5 Visible Technologies Recent Development
12.8 Artesian Solutions
12.8.1 Artesian Solutions Company Details
12.8.2 Company Description and Business Overview
12.8.3 Social Customer Relationship Management (CRM) Software Introduction
12.8.4 Artesian Solutions Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
12.8.5 Artesian Solutions Recent Development
12.9 Bazaarvoice
12.9.1 Bazaarvoice Company Details
12.9.2 Company Description and Business Overview
12.9.3 Social Customer Relationship Management (CRM) Software Introduction
12.9.4 Bazaarvoice Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
12.9.5 Bazaarvoice Recent Development
12.10 QuestBack
12.10.1 QuestBack Company Details
12.10.2 Company Description and Business Overview
12.10.3 Social Customer Relationship Management (CRM) Software Introduction
12.10.4 QuestBack Revenue in Social Customer Relationship Management (CRM) Software Business (2014-2019)
12.10.5 QuestBack Recent Development
12.11 Attensity Group
12.12 Leaf Group
12.13 Kana Software

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details