Global Speech Based Interactive Voice Response Software Market Size, Status, Research and Forecast 2019-2025

Published On: Jul 2019

Format: PDF

Publisher: QY Research

Pages: 105

Report ID: 17237

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.
The Speech Based Interactive Voice Response Software industry concentration is unbalanced, and there are many small and new companies in this industry.
Global giant players mainly distributed in U.S. The players in U.S. have a long history and unshakable status in this field.
The key consumption markets locate at developed countries. USA takes the market share of 41.69% in 2017, followed by Europe with 26.01%. China’s consumption market has a quicker growing speed, with a CAGR of 14.34%.
In 2018, the global Speech Based Interactive Voice Response Software market size was 1250 million US$ and it is expected to reach 3120 million US$ by the end of 2025, with a CAGR of 12.1% during 2019-2025.

This report focuses on the global Speech Based Interactive Voice Response Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Speech Based Interactive Voice Response Software development in United States, Europe and China.

The key players covered in this study
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)

Market segment by Type, the product can be split into
Cloud-based
On Premise

Market segment by Application, split into
Large Enterprise
Medium Enterprise
Small Enterprise

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Speech Based Interactive Voice Response Software status, future forecast, growth opportunity, key market and key players.
To present the Speech Based Interactive Voice Response Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Speech Based Interactive Voice Response Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Speech Based Interactive Voice Response Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud-based
1.4.3 On Premise
1.5 Market by Application
1.5.1 Global Speech Based Interactive Voice Response Software Market Share by Application (2014-2025)
1.5.2 Large Enterprise
1.5.3 Medium Enterprise
1.5.4 Small Enterprise
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Speech Based Interactive Voice Response Software Market Size
2.2 Speech Based Interactive Voice Response Software Growth Trends by Regions
2.2.1 Speech Based Interactive Voice Response Software Market Size by Regions (2014-2025)
2.2.2 Speech Based Interactive Voice Response Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Speech Based Interactive Voice Response Software Market Size by Manufacturers
3.1.1 Global Speech Based Interactive Voice Response Software Revenue by Manufacturers (2014-2019)
3.1.2 Global Speech Based Interactive Voice Response Software Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Speech Based Interactive Voice Response Software Market Concentration Ratio (CR5 and HHI)
3.2 Speech Based Interactive Voice Response Software Key Players Head office and Area Served
3.3 Key Players Speech Based Interactive Voice Response Software Product/Solution/Service
3.4 Date of Enter into Speech Based Interactive Voice Response Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Speech Based Interactive Voice Response Software Market Size by Type (2014-2019)
4.2 Global Speech Based Interactive Voice Response Software Market Size by Application (2014-2019)

5 United States
5.1 United States Speech Based Interactive Voice Response Software Market Size (2014-2019)
5.2 Speech Based Interactive Voice Response Software Key Players in United States
5.3 United States Speech Based Interactive Voice Response Software Market Size by Type
5.4 United States Speech Based Interactive Voice Response Software Market Size by Application

6 Europe
6.1 Europe Speech Based Interactive Voice Response Software Market Size (2014-2019)
6.2 Speech Based Interactive Voice Response Software Key Players in Europe
6.3 Europe Speech Based Interactive Voice Response Software Market Size by Type
6.4 Europe Speech Based Interactive Voice Response Software Market Size by Application

7 China
7.1 China Speech Based Interactive Voice Response Software Market Size (2014-2019)
7.2 Speech Based Interactive Voice Response Software Key Players in China
7.3 China Speech Based Interactive Voice Response Software Market Size by Type
7.4 China Speech Based Interactive Voice Response Software Market Size by Application

8 Japan
8.1 Japan Speech Based Interactive Voice Response Software Market Size (2014-2019)
8.2 Speech Based Interactive Voice Response Software Key Players in Japan
8.3 Japan Speech Based Interactive Voice Response Software Market Size by Type
8.4 Japan Speech Based Interactive Voice Response Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Speech Based Interactive Voice Response Software Market Size (2014-2019)
9.2 Speech Based Interactive Voice Response Software Key Players in Southeast Asia
9.3 Southeast Asia Speech Based Interactive Voice Response Software Market Size by Type
9.4 Southeast Asia Speech Based Interactive Voice Response Software Market Size by Application

10 India
10.1 India Speech Based Interactive Voice Response Software Market Size (2014-2019)
10.2 Speech Based Interactive Voice Response Software Key Players in India
10.3 India Speech Based Interactive Voice Response Software Market Size by Type
10.4 India Speech Based Interactive Voice Response Software Market Size by Application

11 Central & South America
11.1 Central & South America Speech Based Interactive Voice Response Software Market Size (2014-2019)
11.2 Speech Based Interactive Voice Response Software Key Players in Central & South America
11.3 Central & South America Speech Based Interactive Voice Response Software Market Size by Type
11.4 Central & South America Speech Based Interactive Voice Response Software Market Size by Application

12 International Players Profiles
12.1 8X8, Inc. (US)
12.1.1 8X8, Inc. (US) Company Details
12.1.2 Company Description and Business Overview
12.1.3 Speech Based Interactive Voice Response Software Introduction
12.1.4 8X8, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2014-2019)
12.1.5 8X8, Inc. (US) Recent Development
12.2 Nuance Communications, Inc. (US)
12.2.1 Nuance Communications, Inc. (US) Company Details
12.2.2 Company Description and Business Overview
12.2.3 Speech Based Interactive Voice Response Software Introduction
12.2.4 Nuance Communications, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2014-2019)
12.2.5 Nuance Communications, Inc. (US) Recent Development
12.3 Convergys Corporation (US)
12.3.1 Convergys Corporation (US) Company Details
12.3.2 Company Description and Business Overview
12.3.3 Speech Based Interactive Voice Response Software Introduction
12.3.4 Convergys Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2014-2019)
12.3.5 Convergys Corporation (US) Recent Development
12.4 Avaya Inc. (US)
12.4.1 Avaya Inc. (US) Company Details
12.4.2 Company Description and Business Overview
12.4.3 Speech Based Interactive Voice Response Software Introduction
12.4.4 Avaya Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2014-2019)
12.4.5 Avaya Inc. (US) Recent Development
12.5 Cisco Systems, Inc. (US)
12.5.1 Cisco Systems, Inc. (US) Company Details
12.5.2 Company Description and Business Overview
12.5.3 Speech Based Interactive Voice Response Software Introduction
12.5.4 Cisco Systems, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2014-2019)
12.5.5 Cisco Systems, Inc. (US) Recent Development
12.6 Connect First (US)
12.6.1 Connect First (US) Company Details
12.6.2 Company Description and Business Overview
12.6.3 Speech Based Interactive Voice Response Software Introduction
12.6.4 Connect First (US) Revenue in Speech Based Interactive Voice Response Software Business (2014-2019)
12.6.5 Connect First (US) Recent Development
12.7 West Corporation (US)
12.7.1 West Corporation (US) Company Details
12.7.2 Company Description and Business Overview
12.7.3 Speech Based Interactive Voice Response Software Introduction
12.7.4 West Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2014-2019)
12.7.5 West Corporation (US) Recent Development
12.8 Genesys Telecommunication Laboratories, Inc. (US)
12.8.1 Genesys Telecommunication Laboratories, Inc. (US) Company Details
12.8.2 Company Description and Business Overview
12.8.3 Speech Based Interactive Voice Response Software Introduction
12.8.4 Genesys Telecommunication Laboratories, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2014-2019)
12.8.5 Genesys Telecommunication Laboratories, Inc. (US) Recent Development
12.9 Verizon Communications Inc. (US)
12.9.1 Verizon Communications Inc. (US) Company Details
12.9.2 Company Description and Business Overview
12.9.3 Speech Based Interactive Voice Response Software Introduction
12.9.4 Verizon Communications Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2014-2019)
12.9.5 Verizon Communications Inc. (US) Recent Development
12.10 IVR Lab (US)
12.10.1 IVR Lab (US) Company Details
12.10.2 Company Description and Business Overview
12.10.3 Speech Based Interactive Voice Response Software Introduction
12.10.4 IVR Lab (US) Revenue in Speech Based Interactive Voice Response Software Business (2014-2019)
12.10.5 IVR Lab (US) Recent Development
12.11 Aspect Software Parent Inc. (US)
12.12 24/7 Customer, Inc. (US)
12.13 InContact Inc. (US)
12.14 NewVoiceMedia (UK)
12.15 Five9, Inc. (US)

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details