Global Technical Support Outsourcing Market Size, Status and Forecast 2019-2025

Published On: Jun 2019

Format: PDF

Publisher: QY Research

Pages: 90

Report ID: 1448

Technical support outsourcing provides technical support services across various ‘business to business’ and ‘business to customer’ segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach. Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with the technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers. 
The key factor challenging technical support outsourcing services is the loss of quality control on company’s technical support service the failure of which might affect the reputation of the famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer data base may lead to heavy business loss of the client who has outsourced technical support to the third parties.
APAC dominates the technical support outsourcing market throughout the forecast. Regions such as India and China provide low-cost labor with a strong knowledge base. Other regions are outsourcing their technical support services to these regions in APAC. This will have a posititve impact on the technical support outsourcing market size. 
In 2018, the global Technical Support Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Technical Support Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Technical Support Outsourcing development in United States, Europe and China.

The key players covered in this study
Accenture
Collabera
Genpact
HCL Technologies
Infosys
...

Market segment by Type, the product can be split into
Pre-Sales Support Service
Post-Sale Support Service
Managed Technical Support Service
Enterprise Technical Helpdesk Services

Market segment by Application, split into
Information Technology
Finance
Human Capital
Production & Manufacturing
Telecommunication
Automotive
Energy & Utilities
Education
Media & Entertainment

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Technical Support Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Technical Support Outsourcing development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Technical Support Outsourcing are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Technical Support Outsourcing Market Size Growth Rate by Type (2014-2025)
1.4.2 Pre-Sales Support Service
1.4.3 Post-Sale Support Service
1.4.4 Managed Technical Support Service
1.4.5 Enterprise Technical Helpdesk Services
1.5 Market by Application
1.5.1 Global Technical Support Outsourcing Market Share by Application (2014-2025)
1.5.2 Information Technology
1.5.3 Finance
1.5.4 Human Capital
1.5.5 Production & Manufacturing
1.5.6 Telecommunication
1.5.7 Automotive
1.5.8 Energy & Utilities
1.5.9 Education
1.5.10 Media & Entertainment
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Technical Support Outsourcing Market Size
2.2 Technical Support Outsourcing Growth Trends by Regions
2.2.1 Technical Support Outsourcing Market Size by Regions (2014-2025)
2.2.2 Technical Support Outsourcing Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Technical Support Outsourcing Market Size by Manufacturers
3.1.1 Global Technical Support Outsourcing Revenue by Manufacturers (2014-2019)
3.1.2 Global Technical Support Outsourcing Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Technical Support Outsourcing Market Concentration Ratio (CR5 and HHI)
3.2 Technical Support Outsourcing Key Players Head office and Area Served
3.3 Key Players Technical Support Outsourcing Product/Solution/Service
3.4 Date of Enter into Technical Support Outsourcing Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Technical Support Outsourcing Market Size by Type (2014-2019)
4.2 Global Technical Support Outsourcing Market Size by Application (2014-2019)

5 United States
5.1 United States Technical Support Outsourcing Market Size (2014-2019)
5.2 Technical Support Outsourcing Key Players in United States
5.3 United States Technical Support Outsourcing Market Size by Type
5.4 United States Technical Support Outsourcing Market Size by Application

6 Europe
6.1 Europe Technical Support Outsourcing Market Size (2014-2019)
6.2 Technical Support Outsourcing Key Players in Europe
6.3 Europe Technical Support Outsourcing Market Size by Type
6.4 Europe Technical Support Outsourcing Market Size by Application

7 China
7.1 China Technical Support Outsourcing Market Size (2014-2019)
7.2 Technical Support Outsourcing Key Players in China
7.3 China Technical Support Outsourcing Market Size by Type
7.4 China Technical Support Outsourcing Market Size by Application

8 Japan
8.1 Japan Technical Support Outsourcing Market Size (2014-2019)
8.2 Technical Support Outsourcing Key Players in Japan
8.3 Japan Technical Support Outsourcing Market Size by Type
8.4 Japan Technical Support Outsourcing Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Technical Support Outsourcing Market Size (2014-2019)
9.2 Technical Support Outsourcing Key Players in Southeast Asia
9.3 Southeast Asia Technical Support Outsourcing Market Size by Type
9.4 Southeast Asia Technical Support Outsourcing Market Size by Application

10 India
10.1 India Technical Support Outsourcing Market Size (2014-2019)
10.2 Technical Support Outsourcing Key Players in India
10.3 India Technical Support Outsourcing Market Size by Type
10.4 India Technical Support Outsourcing Market Size by Application

11 Central & South America
11.1 Central & South America Technical Support Outsourcing Market Size (2014-2019)
11.2 Technical Support Outsourcing Key Players in Central & South America
11.3 Central & South America Technical Support Outsourcing Market Size by Type
11.4 Central & South America Technical Support Outsourcing Market Size by Application

12 International Players Profiles
12.1 Accenture
12.1.1 Accenture Company Details
12.1.2 Company Description and Business Overview
12.1.3 Technical Support Outsourcing Introduction
12.1.4 Accenture Revenue in Technical Support Outsourcing Business (2014-2019)
12.1.5 Accenture Recent Development
12.2 Collabera
12.2.1 Collabera Company Details
12.2.2 Company Description and Business Overview
12.2.3 Technical Support Outsourcing Introduction
12.2.4 Collabera Revenue in Technical Support Outsourcing Business (2014-2019)
12.2.5 Collabera Recent Development
12.3 Genpact
12.3.1 Genpact Company Details
12.3.2 Company Description and Business Overview
12.3.3 Technical Support Outsourcing Introduction
12.3.4 Genpact Revenue in Technical Support Outsourcing Business (2014-2019)
12.3.5 Genpact Recent Development
12.4 HCL Technologies
12.4.1 HCL Technologies Company Details
12.4.2 Company Description and Business Overview
12.4.3 Technical Support Outsourcing Introduction
12.4.4 HCL Technologies Revenue in Technical Support Outsourcing Business (2014-2019)
12.4.5 HCL Technologies Recent Development
12.5 Infosys
12.5.1 Infosys Company Details
12.5.2 Company Description and Business Overview
12.5.3 Technical Support Outsourcing Introduction
12.5.4 Infosys Revenue in Technical Support Outsourcing Business (2014-2019)
12.5.5 Infosys Recent Development

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details